Cannot use emailed promo code Attempted to use an email promo code when ordering online that was sent to me by Bento through the restaurant's website. First the application indicated that the promo code was OK but wanted me to enter a 'valid email address' which I did. The app responded by saying that the address was invalid and removed the promo code from the order. I used Firefox as my browser and have found that it doesn't always work well with a few applications. Perhaps this is the cause of the error? Nothing I tried would allow me to use the promo code. The restaurant refused to manually take the $6 off my order stating that I had to complain to bentobox.com. The offer expires on 11/26 and I don't plan on ordering from that vendor before that date. Am I out the $6? The restaurant was the Los Tres Amigos location in Mason, Michigan.

Web site does not display restaurant menu pictures properly on smartphone screens For the most part the company has been good and they work hard to add value, but at over $3000 a year, you would expect the restaurant menu item pictures show up correctly on cell phones, which is the device the majority of people use to order takeout. While my menu items photos display correctly on a PC, they display a tiny band on a phone screen, basically not showing what the food looks like at all. I was wondering why my bentobox sales are so dismal. Now I now. Customers can't see the pictures on their phones. I have reached out to support, which says they have their limitation on the template used for displaying web sites. I reached out to Bentobox Cofounder who said would look into it, but never responded back. The reason for my poor rating for the company is if a web site that is supposed to display a restaurant menu properly with the photos, cannot do that, then it is not useful. If my customers can't tell what a dish would look like on their cell phones, then the menu might as well not have any pictures at all, and no matter how much marketing effort Bentobox puts into value-added other stuff, the main premise is broken and as a result Bentobox has failed me.

They have friendly staff They have friendly staff. My biggest issue is the work. I paid a lot of money for them to build me a website. They built a website with a catering store because they felt this would be best for my specific needs. I didn't understand this since I am an online Grocery store, they gave me a catering menu that a restaurant would use. I informed them I did not like the template they used because it did not really work for me. The staff was unable to make any real changes. So after paying all this money I have to use a website and hopes it works. The template they used asked for a delivery address and I do not make deliveries. The only thing they were able to do was add a note stating that there are no deliveries. HOW CONFUSING IS THAT. The design of the website is simple (which is what I needed) but it's so simple I could have done it myself instead of paying the prices I currently pay monthly. I have another business which I created the website myself and I believe it looks more professional than the one Bento Box built. They also have no application you can use, no way of exporting item list, basic functions that should be available are not. I currently still have BentoBox since this is a new business and funds are low, but once I am able to have my website recreated with a different company I will if nothing changes.

Happy to work with BentoBox for the last year We’ve been using BentoBox for about a year now and it’s been a great addition to our overall business. With takeout more prevalent these past months it has captured business we may have otherwise missed out on. My only want is if we could have tracking to know when we have a repeat customer and how many times they have ordered. They would be a useful tool to develop. Thank you.

This has been a game changer for us as… This has been a game changer for us as well. We integrate GrubHub with our POS and are paying roughly 30% in commissions on most orders. With the launch of our virtual brand, we implemented Bento Box and it has saved us a lot of those commissions. The online ordering site built by bento is way better than our POS offers. Support from Bento has been fantastic. Bento is a little behind on the reporting aspect for their platform. They seem to be responsive in other areas of feedback so hopefully that will improve soon. I am very happy with it so far.