Never shipped item & refused to answer… Never shipped item & refused to answer messages. DO NOT BUY FROM THIS dishonest COMPANY!!!

Theft of Funds. Taking money from you and knowing the store is closed. I placed an order online with bento box at 7:30 pm. I received confirmation that my order will be ready for pick up at 7:54. I received another text that my order is ready to be picked up. I get to the store, and the store is closed indefinitely. I called customer service and they said they couldn’t refund my money and that I had to wait until the store opened back up to deal with them. This is horrible customer service and theft of funds. They should be sued immediately for taking people’s money and refusing to have any accountability in their errors! DO NOT USE their service

Massive Security Risk I used BentoBox’s Google integration to purchase a meal from a local restaurant. Somehow, a completely random person was able to call and cancel my order in the 10 minutes between order and arrival at the restaurant. Bentobox is unable to explain how this unknown person was able to get my information, call, and cancel my order. I fear my card data is now stolen. Do not use this service. EDIT: Restaurant - John Brewer’s Tavern Location - Waltham, MA Date - May 7th, 2022 I spoke to customer service on the phone right after the event and they stated they could not help or even call me back with an update. They also stated it wasn’t a security concern, refused to escalate to a manager, and ensured me it is simply an “engineering issue.”

where is the accountability with… where is the accountability with BentoBox? Why can't the customer contact the delivery service? There doesn't seem to be a way for BentoBox to be held accountable for the delivery service itself. Instead, the app directs the customer to contact the restaurant for status.

This has been a game changer for us as… This has been a game changer for us as well. We integrate GrubHub with our POS and are paying roughly 30% in commissions on most orders. With the launch of our virtual brand, we implemented Bento Box and it has saved us a lot of those commissions. The online ordering site built by bento is way better than our POS offers. Support from Bento has been fantastic. Bento is a little behind on the reporting aspect for their platform. They seem to be responsive in other areas of feedback so hopefully that will improve soon. I am very happy with it so far.