Never shipped item & refused to answer… Never shipped item & refused to answer messages. DO NOT BUY FROM THIS dishonest COMPANY!!!

4 years of complete customer joy We've been using Bento Box for 4 years and have always received excellent attention and service. Our ability to control website changes has been smooth and easy for any of our managers. We've frequently changed text and images to keep the site fresh. Anytime we've had difficulty (sometimes with quality of image we are trying to update), customer service supports our needs immediately! Very happy.

Theft of Funds. Taking money from you and knowing the store is closed. I placed an order online with bento box at 7:30 pm. I received confirmation that my order will be ready for pick up at 7:54. I received another text that my order is ready to be picked up. I get to the store, and the store is closed indefinitely. I called customer service and they said they couldn’t refund my money and that I had to wait until the store opened back up to deal with them. This is horrible customer service and theft of funds. They should be sued immediately for taking people’s money and refusing to have any accountability in their errors! DO NOT USE their service

They let you order from closed restaurants, and your first clue is a 3 hour pickup on a 30-40 minute order I ordered via bentobox with availability for a pickup order within 30-40 minutes. Then the email showed up and said the food would be ready in three and a half HOURS. There's no way to cancel the order. The restaurant won't pickup the phone. So we drive there, hoping we can show the receipt and even if we have to wait, we can still get food, but the place is closed, during their marked business hours. They charged my card immediately, but there's no food. Long story short, double check the place you're ordering from is actually open before clicking that button.

Cannot use emailed promo code Attempted to use an email promo code when ordering online that was sent to me by Bento through the restaurant's website. First the application indicated that the promo code was OK but wanted me to enter a 'valid email address' which I did. The app responded by saying that the address was invalid and removed the promo code from the order. I used Firefox as my browser and have found that it doesn't always work well with a few applications. Perhaps this is the cause of the error? Nothing I tried would allow me to use the promo code. The restaurant refused to manually take the $6 off my order stating that I had to complain to bentobox.com. The offer expires on 11/26 and I don't plan on ordering from that vendor before that date. Am I out the $6? The restaurant was the Los Tres Amigos location in Mason, Michigan.