where is the accountability with… where is the accountability with BentoBox? Why can't the customer contact the delivery service? There doesn't seem to be a way for BentoBox to be held accountable for the delivery service itself. Instead, the app directs the customer to contact the restaurant for status.

Never shipped item & refused to answer… Never shipped item & refused to answer messages. DO NOT BUY FROM THIS dishonest COMPANY!!!

Theft of Funds. Taking money from you and knowing the store is closed. I placed an order online with bento box at 7:30 pm. I received confirmation that my order will be ready for pick up at 7:54. I received another text that my order is ready to be picked up. I get to the store, and the store is closed indefinitely. I called customer service and they said they couldn’t refund my money and that I had to wait until the store opened back up to deal with them. This is horrible customer service and theft of funds. They should be sued immediately for taking people’s money and refusing to have any accountability in their errors! DO NOT USE their service

4 years of complete customer joy We've been using Bento Box for 4 years and have always received excellent attention and service. Our ability to control website changes has been smooth and easy for any of our managers. We've frequently changed text and images to keep the site fresh. Anytime we've had difficulty (sometimes with quality of image we are trying to update), customer service supports our needs immediately! Very happy.

Don’t do business with this company as… Don’t do business with this company as there is really no worthwhile value offered for the high dollars spent monthly. They make a website for ur business but u don’t own or control it...in fact they use that against u..they charge $199/month or 119/month for hosting which is basically $25 or so everywhere else...waste of money, maybe was good when world was not that internet savvy like today...all ur money basically provides employment to their people....u really insulting your intelligence if u choose to work with them...bet this company is not gonna be around too long until they make dramatic changes....feel bad for folks who invested millions in this half baked idea of a company....