Happy to work with BentoBox for the last year We’ve been using BentoBox for about a year now and it’s been a great addition to our overall business. With takeout more prevalent these past months it has captured business we may have otherwise missed out on. My only want is if we could have tracking to know when we have a repeat customer and how many times they have ordered. They would be a useful tool to develop. Thank you.

Never shipped item & refused to answer… Never shipped item & refused to answer messages. DO NOT BUY FROM THIS dishonest COMPANY!!!

They have friendly staff They have friendly staff. My biggest issue is the work. I paid a lot of money for them to build me a website. They built a website with a catering store because they felt this would be best for my specific needs. I didn't understand this since I am an online Grocery store, they gave me a catering menu that a restaurant would use. I informed them I did not like the template they used because it did not really work for me. The staff was unable to make any real changes. So after paying all this money I have to use a website and hopes it works. The template they used asked for a delivery address and I do not make deliveries. The only thing they were able to do was add a note stating that there are no deliveries. HOW CONFUSING IS THAT. The design of the website is simple (which is what I needed) but it's so simple I could have done it myself instead of paying the prices I currently pay monthly. I have another business which I created the website myself and I believe it looks more professional than the one Bento Box built. They also have no application you can use, no way of exporting item list, basic functions that should be available are not. I currently still have BentoBox since this is a new business and funds are low, but once I am able to have my website recreated with a different company I will if nothing changes.

4 years of complete customer joy We've been using Bento Box for 4 years and have always received excellent attention and service. Our ability to control website changes has been smooth and easy for any of our managers. We've frequently changed text and images to keep the site fresh. Anytime we've had difficulty (sometimes with quality of image we are trying to update), customer service supports our needs immediately! Very happy.

They let you order from closed restaurants, and your first clue is a 3 hour pickup on a 30-40 minute order I ordered via bentobox with availability for a pickup order within 30-40 minutes. Then the email showed up and said the food would be ready in three and a half HOURS. There's no way to cancel the order. The restaurant won't pickup the phone. So we drive there, hoping we can show the receipt and even if we have to wait, we can still get food, but the place is closed, during their marked business hours. They charged my card immediately, but there's no food. Long story short, double check the place you're ordering from is actually open before clicking that button.