Theft of Funds. Taking money from you and knowing the store is closed. I placed an order online with bento box at 7:30 pm. I received confirmation that my order will be ready for pick up at 7:54. I received another text that my order is ready to be picked up. I get to the store, and the store is closed indefinitely. I called customer service and they said they couldn’t refund my money and that I had to wait until the store opened back up to deal with them. This is horrible customer service and theft of funds. They should be sued immediately for taking people’s money and refusing to have any accountability in their errors! DO NOT USE their service

Web site does not display restaurant menu pictures properly on smartphone screens For the most part the company has been good and they work hard to add value, but at over $3000 a year, you would expect the restaurant menu item pictures show up correctly on cell phones, which is the device the majority of people use to order takeout. While my menu items photos display correctly on a PC, they display a tiny band on a phone screen, basically not showing what the food looks like at all. I was wondering why my bentobox sales are so dismal. Now I now. Customers can't see the pictures on their phones. I have reached out to support, which says they have their limitation on the template used for displaying web sites. I reached out to Bentobox Cofounder who said would look into it, but never responded back. The reason for my poor rating for the company is if a web site that is supposed to display a restaurant menu properly with the photos, cannot do that, then it is not useful. If my customers can't tell what a dish would look like on their cell phones, then the menu might as well not have any pictures at all, and no matter how much marketing effort Bentobox puts into value-added other stuff, the main premise is broken and as a result Bentobox has failed me.

where is the accountability with… where is the accountability with BentoBox? Why can't the customer contact the delivery service? There doesn't seem to be a way for BentoBox to be held accountable for the delivery service itself. Instead, the app directs the customer to contact the restaurant for status.

They let you order from closed restaurants, and your first clue is a 3 hour pickup on a 30-40 minute order I ordered via bentobox with availability for a pickup order within 30-40 minutes. Then the email showed up and said the food would be ready in three and a half HOURS. There's no way to cancel the order. The restaurant won't pickup the phone. So we drive there, hoping we can show the receipt and even if we have to wait, we can still get food, but the place is closed, during their marked business hours. They charged my card immediately, but there's no food. Long story short, double check the place you're ordering from is actually open before clicking that button.

Their stated delivery time was missed… Their stated delivery time was missed by 15 minutes - they stated they would advise me when my order was out for delivery, never happened. Really not happy with their service