4 years of complete customer joy We've been using Bento Box for 4 years and have always received excellent attention and service. Our ability to control website changes has been smooth and easy for any of our managers. We've frequently changed text and images to keep the site fresh. Anytime we've had difficulty (sometimes with quality of image we are trying to update), customer service supports our needs immediately! Very happy.

Ease of Use, But Want Advanced Features Overall, BentoBox is an easy way to maintain a website & online store. However, I wish the online store functions were a little more advanced so that various data can be tracked, information easily seen, as well as an easier shopping cart that can be integrated quickly and easily with 3rd party distributors. In other words, it may be a little TOO simple.

where is the accountability with… where is the accountability with BentoBox? Why can't the customer contact the delivery service? There doesn't seem to be a way for BentoBox to be held accountable for the delivery service itself. Instead, the app directs the customer to contact the restaurant for status.

Corporate Policy? Corporate Policy? I tried to schedule a technical demo for myself since I handle the nuts and bolts of a restaurant's online presence and another user interface demo for my client who owns the restaurant. I was told that they have a 1-demo policy. I explained that my client is very busy (like filming a television show busy), but has entrusted me to work out the feasibility of migrating to a new online platform. They still said no. I then asked if I could get the salesperson's contact info to help schedule a joint demo. I was told they don't send out emails and that he would call me back in a week. Bentobox literally just lost an easy customer.

Bento as an In House Delivery Service We just started using Bento Box for our delivery service to cut down on 3rd party delivery fees. So far it has been a game changer. Very user friendly, lots of great extras- I especially like being able to customize emails and promo codes to send directly to customers. I will be using it for the long haul!