They have friendly staff They have friendly staff. My biggest issue is the work. I paid a lot of money for them to build me a website. They built a website with a catering store because they felt this would be best for my specific needs. I didn't understand this since I am an online Grocery store, they gave me a catering menu that a restaurant would use. I informed them I did not like the template they used because it did not really work for me. The staff was unable to make any real changes. So after paying all this money I have to use a website and hopes it works. The template they used asked for a delivery address and I do not make deliveries. The only thing they were able to do was add a note stating that there are no deliveries. HOW CONFUSING IS THAT. The design of the website is simple (which is what I needed) but it's so simple I could have done it myself instead of paying the prices I currently pay monthly. I have another business which I created the website myself and I believe it looks more professional than the one Bento Box built. They also have no application you can use, no way of exporting item list, basic functions that should be available are not. I currently still have BentoBox since this is a new business and funds are low, but once I am able to have my website recreated with a different company I will if nothing changes.

Never shipped item & refused to answer… Never shipped item & refused to answer messages. DO NOT BUY FROM THIS dishonest COMPANY!!!

They let you order from closed restaurants, and your first clue is a 3 hour pickup on a 30-40 minute order I ordered via bentobox with availability for a pickup order within 30-40 minutes. Then the email showed up and said the food would be ready in three and a half HOURS. There's no way to cancel the order. The restaurant won't pickup the phone. So we drive there, hoping we can show the receipt and even if we have to wait, we can still get food, but the place is closed, during their marked business hours. They charged my card immediately, but there's no food. Long story short, double check the place you're ordering from is actually open before clicking that button.

Ease of Use, But Want Advanced Features Overall, BentoBox is an easy way to maintain a website & online store. However, I wish the online store functions were a little more advanced so that various data can be tracked, information easily seen, as well as an easier shopping cart that can be integrated quickly and easily with 3rd party distributors. In other words, it may be a little TOO simple.

Corporate Policy? Corporate Policy? I tried to schedule a technical demo for myself since I handle the nuts and bolts of a restaurant's online presence and another user interface demo for my client who owns the restaurant. I was told that they have a 1-demo policy. I explained that my client is very busy (like filming a television show busy), but has entrusted me to work out the feasibility of migrating to a new online platform. They still said no. I then asked if I could get the salesperson's contact info to help schedule a joint demo. I was told they don't send out emails and that he would call me back in a week. Bentobox literally just lost an easy customer.