I can’t believe I have to give them a… I can’t believe I have to give them a star. I don’t know how they’re still in business. They charged me for two months ($400) while they were “designing” my website. When they finally delivered the design, it was horrific. I can’t even begin to explain how terrible of a job they did. I immediately asked for a refund and they stopped responding. This is a disgusting company taking advantage of small business owners. Charging them for undelivered services.

Ease of Use, But Want Advanced Features Overall, BentoBox is an easy way to maintain a website & online store. However, I wish the online store functions were a little more advanced so that various data can be tracked, information easily seen, as well as an easier shopping cart that can be integrated quickly and easily with 3rd party distributors. In other words, it may be a little TOO simple.

Happy to work with BentoBox for the last year We’ve been using BentoBox for about a year now and it’s been a great addition to our overall business. With takeout more prevalent these past months it has captured business we may have otherwise missed out on. My only want is if we could have tracking to know when we have a repeat customer and how many times they have ordered. They would be a useful tool to develop. Thank you.

where is the accountability with… where is the accountability with BentoBox? Why can't the customer contact the delivery service? There doesn't seem to be a way for BentoBox to be held accountable for the delivery service itself. Instead, the app directs the customer to contact the restaurant for status.

Web site does not display restaurant menu pictures properly on smartphone screens For the most part the company has been good and they work hard to add value, but at over $3000 a year, you would expect the restaurant menu item pictures show up correctly on cell phones, which is the device the majority of people use to order takeout. While my menu items photos display correctly on a PC, they display a tiny band on a phone screen, basically not showing what the food looks like at all. I was wondering why my bentobox sales are so dismal. Now I now. Customers can't see the pictures on their phones. I have reached out to support, which says they have their limitation on the template used for displaying web sites. I reached out to Bentobox Cofounder who said would look into it, but never responded back. The reason for my poor rating for the company is if a web site that is supposed to display a restaurant menu properly with the photos, cannot do that, then it is not useful. If my customers can't tell what a dish would look like on their cell phones, then the menu might as well not have any pictures at all, and no matter how much marketing effort Bentobox puts into value-added other stuff, the main premise is broken and as a result Bentobox has failed me.