Shipping issue I ordered an item in August 2020, supposedly in stock, it finally shipped in December 2020. It was returned to sender as undelivered. There was no contact from the seller indicating there was a problem, or attempt to resolve the problem, they simply refunded the purchase price less their shipping costs. It only amounted to a little over $18.00, but I feel like I have been ripped off. I would not recommend doing business with this company.

I recently ordered an undercounted … I recently ordered an undercounted fridge from this company. I called to confirm availability and shipping and was told the shipping was $79.80. I ordered the fridge and 2 days later received an email saying I now owed $170 more for shipping. TOTAL SCAM. Do not buy from this company they lie. And instead of calling me they just cancelled my order when I questioned the additional $$. DISHONEST, BAD BUSINESS

Customer Service that cares Found this site when I was looking for a lock for a garden door. They had a good price and a awesome variety in stock. I managed to mess up the shipping info, but after talking to a person on the phone, we concluded the order in a satisfactory manner. Well done Neobits, well done.

Misleading advertising and restocking fees. Confusing advertising caused me to place an order that shouldn't have been placed. They charged 20% to return and you have to cover shipping both ways. All and all they basically stole $400 from me in fees for their mistake. NEVER buying from them again and telling all my friends.

I would give this company ZERO stars if… I would give this company ZERO stars if I could. Their customer service is horrible. I ordered a product on 2/11/2021 and it is now 3/16/2021 and the product has not been received, apparently lost by FedEx. I've requested cancellation and a refund 3 times and I have only received an excuse and the promise of a call back. DO NOT BUY from this company.