Purchased Ego 24” hedge trimmer earlier… Purchased Ego 24” hedge trimmer earlier this week and it arrived at local Ace store today, however paid for it 3 days ago. Asked salesman about warranty and he relied contact Ego with any issues not us. I asked if I get it home and it doesn’t work can I bring it back, his answer “ I already told you that”. Useless answer from a terrible representative from Ace

Canceled Order I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

GREAT HELPER - Sad people I wasn’t looking for a genie in a bottle but i got one. Martha at the Ace in Danbury CT is an angel. I had her for 30 minutes helping me find all the right screws for my kids projects. It was amazing. The internet cant do what she did. Best helper I’ve ever had in a store. However the other people in the store lack enthusiasm, they lack charisma. It’s bleak.

Rewards Often Don't Work Online The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.

Ace Grants Pass OR Ace Grants Pass OR Thank you Gary / Mike and staff for Super chainsaw customer service. They went above n beyond the call to order my part and assist me on multiple occasions and even helped top off my log splitter hydraulic oil.