Unprofessional and uncouth employees Unprofessional and uncouth employees. Way overpriced. Difficult to communicate with.

NOT OK They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.

A regular customer I went to the ace hardware in Mesa, on Crimson to get a key made. They said, they couldn't do the key fob. I went to ace in Gilbert, on baseline they told me they can. He made the key and handed it to me without walking around my car. I guess I assumed that the whole key was there. I put the key away, to use it later. When I did need it, I realized it didn't include the fob for the alarm. I tried to return it for store credit, they would not help me. I don't know what to do, I am so frustrated.

Ace - Personalized Service I mix our spend across the big boxes and of course our local Ace Hardware. I've noticed Ace has become more competitive on price and the service has always been top notch. I've gone in a few times lately and the location by us has been really helpful in guiding us through a DIY toilet replacement and talking about the benefits of the different flange types to even our first flat top (Blackstone). The big guys might get the purchases of consumables, but find it to be a much better experience on some of the more critical purchases that you have to live with day in and out for years to come.

Never Again Ace, Has a Terrible App. So BAD, That for OVER Six weeks, They Still Have NO IDEA, What to do. What’s More, They Send ME, instructions To Fix it MYSELF 🙈. All My Rewards and Points JUST EVAPORATED, AND WERE NOT EXPIRED. I Actually feel quite bad for the Franchise owners, Because, They’ve Lost a Serious amount of Business to The Big Boys. And The Big Ones offer quite comprehensive Extended warranties,