Worst company for appliances and delivery This has to have the worst company to shop online for appliances for. Their delivery team is unprofessional, never on time and don’t even have the courtesy to call you and update you on the slots or when they’re coming! The cal center is useless and don’t have access to anything except write emails to these teams and even their floor supervisor who promises to call you back will never get in touch with you . Please please don’t waste your time with this company and it’s team

Never Again Ace, Has a Terrible App. So BAD, That for OVER Six weeks, They Still Have NO IDEA, What to do. What’s More, They Send ME, instructions To Fix it MYSELF 🙈. All My Rewards and Points JUST EVAPORATED, AND WERE NOT EXPIRED. I Actually feel quite bad for the Franchise owners, Because, They’ve Lost a Serious amount of Business to The Big Boys. And The Big Ones offer quite comprehensive Extended warranties,

Great Lakes Ace Hardware Horrible Customer Service Bought a grill from Great Lakes Ace Hardware in Grand Rapids MI. Delivers were supposed to call prior to delivery but they did not. They left the grill in an obscure place, caused us to search the neighborhood for hours thinking someone had taken the grill after delivery. Manager at the store said "Sorry" but did not offer compensation or understanding. We will never shop at Great Lakes Ace Hardware again. Super poor customer service!

Purchased Ego 24” hedge trimmer earlier… Purchased Ego 24” hedge trimmer earlier this week and it arrived at local Ace store today, however paid for it 3 days ago. Asked salesman about warranty and he relied contact Ego with any issues not us. I asked if I get it home and it doesn’t work can I bring it back, his answer “ I already told you that”. Useless answer from a terrible representative from Ace

NOT OK They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.