Rewards Often Don't Work Online The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.

Salmon Creek & battleground locations (nite & day) I bought a couple of items from the Salmon Creek location. When one item was faulty and I didn’t end up needing the 2nd one I went back to return them. after a couple minutes of being denied the faulty item was returned. the unused item was not. The lady I dealt with was very short (almost rude) with her answers. She wasn’t going to compromise, Explain, she just wasn’t gonna return the item. The atmosphere of the salmon Creek location is night and day when compared to the battleground location. On my way home I stopped into the Battle Ground location. they returned the unused item (that I didn’t buy from their location) in 30 seconds. no questions asked. Very polite and very helpful. the employees at battleground are always helpful and happy to see their customers (With the exception of the gentleman in the hat that works in the nuts and bolts. He can definitely make you feel like you’re wasting his time & is easily frustrated). needless to say that’s the last time that I will visit Salmon Creek location. I’ve been there one time before these 2 recent visits during Covid and got the same horrible experience. The guy that was following me around literally ushered me out of the store because I didn’t know exactly what item I was going to purchase when I walked into the store. I tried to explain to him that since they make more than one type, brand, price of an item I wanted to look at my options for a few seconds. So my advice is for anyone that is going to visit an Ace Hardware steer clear of Salmon Creek and Battleground is a great option!!!

Ace - Personalized Service I mix our spend across the big boxes and of course our local Ace Hardware. I've noticed Ace has become more competitive on price and the service has always been top notch. I've gone in a few times lately and the location by us has been really helpful in guiding us through a DIY toilet replacement and talking about the benefits of the different flange types to even our first flat top (Blackstone). The big guys might get the purchases of consumables, but find it to be a much better experience on some of the more critical purchases that you have to live with day in and out for years to come.

Unprofessional and uncouth employees Unprofessional and uncouth employees. Way overpriced. Difficult to communicate with.

Poor customer service I purchased a collectible knife online to pick up @ my local store. When I was handed the knife, the employee had already marked it as delivered on her computer. When I pointed out the damaged box and handed it back, she insisted I take it anyways. I politely refused & left to call customer service. I was told that I would be called right back & that was over 2 hours ago!