NOT OK They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.

A regular customer I went to the ace hardware in Mesa, on Crimson to get a key made. They said, they couldn't do the key fob. I went to ace in Gilbert, on baseline they told me they can. He made the key and handed it to me without walking around my car. I guess I assumed that the whole key was there. I put the key away, to use it later. When I did need it, I realized it didn't include the fob for the alarm. I tried to return it for store credit, they would not help me. I don't know what to do, I am so frustrated.

Ace Grants Pass OR Ace Grants Pass OR Thank you Gary / Mike and staff for Super chainsaw customer service. They went above n beyond the call to order my part and assist me on multiple occasions and even helped top off my log splitter hydraulic oil.

Broken Craftsman 3300 PSI Pressure… Broken Craftsman 3300 PSI Pressure Washer. We bought it July 2nd and went to use it July 3rd but it is not working. Ace employees and manager in Big Lake, AK said it now a warranty issue. Craftsman claims it’s a Honda motor and now their issue. I purchased another at Home Depot whom has customer service to replace damaged merchandise. $450 wasted as Ace Hardware offers no support. I am making sure to tell all of our contractors we will no longer buy from Ace Hardware. Buyer beware of any major purchases in these chains.

Rewards Often Don't Work Online The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.