I'm afraid your worst fears are… I'm afraid your worst fears are confirmed. I'm here because the customer support is so rude and unprofessional, not answering my installation question properly that I began to suspect a scam. The certificate didn't work but the guy didn't seem to want to help. The technical support link meant you had to register first but a chat line came up first. Eventually I registered but had the foresight not to use my normal password. I wouldn't use their keychain link either but its up to you!

Awful company to deal with. Awful company to deal with and am almost certain they are scamming people. They continue to deny validation of my company phone number and issue the SSL cert, despite my confirmation of my D-U-N-S number and an email from Dun & Bradstreet that my company phone number exists within their db. Comodo claim they will not accept an email from dnb.co.uk as confirmation. Avoid this certification organisation like the plague.

If you enjoy terrible customer service, I would heartily recommend Comodo! If you are based in the UK and are looking for an EV SSL - go elsewhere! The validation is based on US rules which we cannot comply with. Customer service is very poor indeed. Live chat - number 1 in queue for 45 minutes. Still didn't get through and had to give up. If you enjoy pulling teeth and really love terrible customer service, I would heartily recommend Comodo, as they excel at being sh*te.

For almost a month For almost a month, I have unsuccessfuly tried to renew my certificate with this company. Beware, they also operate under the name Sectigo, and presumably they'll soon get a third name, as comodo and sectigo are already tarnished beyond repair. They don't communicate back, they don't tell you what problems or next steps are, so you have to keep calling their support for any hope on progress. For the money paid for a certificate, this is a horrible scam.

Unwanted subscription added sneakily I purchased an SSL in a hurry, obtained the certificate with no issues and all working OK. However, after downloading the invoice I noticed that they had stuck on a $4.99 SiteLock Scanner monthly subscription without my knowledge. It turns out that they add this on the page where you enter the billing information and if you don't see it (which I didn't) it gets added automatically. I contacted support immediately and they point blank refused to remove and refund this subscription. The cost is not high but adding products in this manner is in my view very bad practice. I don't mind being offered extra products but I should have to choose to add them, not the other way around. EDIT: After seeing my post the company finally relented and refunded the subscription money and so I have upgraded them to 3 stars. The SSL install was fine and works as it should.