$5000 in overage charges, cant investigate, cant limit risk. I subscribe to a $35 service. Logged in to find $5000+ spend in overage charges, I asked for IP addresses querying and limits, their reply (should have been internal): We do not disclose the IP address of the request as it's not part of the information we typically share with consumers. Additionally, we do not provide more detailed logs beyond the last 200 on the Public Hub. Regarding protection, it's the responsibility of the consumer to implement mechanisms to block a certain number of calls on their server side; it is not our responsibility. --- This company does NOT understand security and it will put you at risk.

Customer service non existing I accidentally stopped my subscription to an API on the same day I was charged. I contacted support right away to tell them about the mistake and asked for them to reinstate the subscription since it is a full month I have been charged. The answer was that they cannot do that and I will need to pay for another subscription.

Appalling - Charged With No Subscription and Ignored by Support Team Appalling. Have been charged for multiple months on end when haven't used their service nor had a subscription. Contacted the support and billing team multiple times and not heard back. It is not possible to delete the payment details nor the account.

No customer support - Subscription lost As soon as I subscribed for a monthly plan and paid for my subscription, I stopped my subscription in order not be reautomatically charged the next month. But this action deleted my access to the service! So I contacted the service support, but nobody has answered to my support request, in spite of multiple emails sent. It seems that nobody monitors the customer support.

It says you have reached you usage limit even if you haven't used 1% of what you purchased Stopped working for no reason. I used a small fraction of the allowed monthly quota of API calls, less than 1%, but I was prevented from using it further on the grounds that I had reached my monthly quota. Customer support don't reply, no matter how many times you create support tickets. All you get is the automated auto-respond email. Very poor customer service. Very poorly designed APIs.