Scam company I bought a lap desk and it was absolute junk. I called immediately and asked to start a returns process. They state there are no returns. Nowhere on the product info did it state that. They gave me store credit that will never use on their misleading items. A month later, I received an email from them stating that they noticed I was sent the wrong desk and they would be sending me the correct item at no charge and that there was no need to return my other item. The desk never came, so I emailed and got an absolute runaround from multiple people not giving me am answer. I called customer service and they said to send screenshots of this "so called email". I did. Instead of calling me back, I get another email stating that they only sent that email to people who hadn't received a desk. Complete lie. I have the email stating the exact opposite. I'm convinced this company is a scam. Don't buy!!!

Not the same Radio Shack We ordered a TV antenna. They indicated that it was in stock. But it wasn’t. They created a Bogus shipping label. Clearly it was a fake tracking number because DHL’s tracking site didn’t recognize it. Radio Shack.com claims to have “No Hassle” returns. When we made the attempt to stop the order, I read that there are exchanges only, NO refunds. I don’t think that this the same Radio Shack that some of us grew up with. NEVER AGAIN WITH THESE GUYS.

Avoid Radio Shack, sane yourself the pain Radio Shack has just lost a customer for life over a $4-$5 dollar item. On 01-23-2014 I went to this radio shack to return a coax cable worth about $4-$5. I didn't have a receipt and was happy getting a store credit. But the lady behind the counter said she needed to find my exact purchase record in order to give the credit. Really? Then after waiting for her to search the system and her checking my credit cards, she said since my purchase was not within 30 days, I simply could not return the item. This item was brand new in the packaging, only a few dollars, and I can't get a store credit for it??? I just left the item on the counter and left without the credit. That's how much that item is worth. Radio Shack and this lady are ridiculous. In this market when every other company offers convenient anytime returns, no questions asked, Radio Shack is an atrocity to consumers. Save yourself from the "I don't care about you and don't need your business" attitude at Radio Shack, and go shop at Amazon, Target, Best Buy, etc., etc.

Generally, store reps lack technical understanding and are totally untrained Generally, store reps lack technical understanding and are totally untrained. This is not my father's RadioShack. Knowledge they lack, Here at Rodio Shack Stay away from their crew Before you get screw

I ordered a sweatshirt that I was… I ordered a sweatshirt that I was informed had shipped but I wasn’t getting any updates on it. After a week I called them but could never get anyone to talk with. I tried e-mailing them and then eventually I got a response that said my order has already shipped. I gave it another week and still no update and no sweatshirt. I called again and finally was able to speak with a representative who said he’d get back to me in 24 business hours. Three days later he called and left a voicemail that it had really shipped this time. It took me THREE WEEKS to receive a sweatshirt!! I had read horror stories about them before and didn’t want to believe it but now I do. And if you’re wise, I’d advise you to avoid them at all costs! Then again, maybe if they start reading and listening to complaints and resolving them they could be a quality company again. Right now, I’m not ordering ANYTHING from them! I’m done.