I tried to have DSL extreme set up for …not a fan of this company I tried to have DSL extreme set up for a faster speed which they assured me was possible. After a week of multiple attempts by "inside" and "outside" techs, the service couldn't be done except at the slow speed, I had previously. To top it off they insisted on a cancellation fee to cancel. The techs lied and said I wanted the slower service- what? NOT true, it didn't work!

it sounded like a great plan/deal last… it sounded like a great plan/deal last year. However, in the true AT&T tradition, with no notice, the bill increased by $23 after contract ended. For the past 8 months, i have had to endure one device wifi, 20-45 minutes of buffering and at times NEVER connecting. At times, i thought it was dial up! not worth it unless you live in CALIFORNIA apparently! And customer service was okay at best. Cancelling the service as i type this review!

They took forever to even respond to my … They took forever to even respond to my on-line order. NEVER responded to many emails I sent them.. Just automated response with NO FOLLOW-up at all.. They didfn't order the phone service until I made many calls and sent many emails asking about what was going on.. The ONE and ONLY response I got they gave a generic "sorry you are unhappy".. Not a single word about their deplorable actions that made me unhappy.. TERRIBLE SERVICE!!!!

DONT SIGN UP ITS A TRAP Rude customer service, can’t answer question unless it’s in there script. They repeat the same unhelpful things over and over. When you ask for a supervisor there are not any or they straight up refuse. Once you finally get a supervisor they are just as unhelpful ( yes you Jessica) and when you ask for her supervisor best believe she will refuse. They are unhelpful and will steal your money from your account even after you cancel.

Terrible service Terrible service. My internet goes out about once a week, and it takes 90 minutes to get someone on the phone. The person who comes on is useless except to waste more of my time turning things on and off. Then they say someone else who actually can fix the problem will call back in 24 hours. They actually call back about a week later (when I'm not home, of course), but somehow they manage to get their service turned back on in the meantime (until it goes out again). Also, they have a terrible email service that quarantines my outgoing messages from time to time for no reason they can explain. I will be switching providers when my contract expires in February.