kay r
USDsl services is HORRIBLE DO NOT USE IT… Dsl services is HORRIBLE DO NOT USE IT YOUR INTERNET WILL ALWAYS GO OUT AND IT WILL TAKE DAY BEFORE THEY GET BACK WITH YOU AND THEN FEW MORE DAYS BEFORE IT COME BACK UP THEN THEY WILL TELL U THAT YOU CAN NOT GET OUT YOUR CONTRACT . RUN DO NOT USE AT ALL
Gary
USGood internet service option Once the service is installed and running, no problems. I'd prefer more payment options though. You have to pay upfront when you order service and it was about 2 weeks before it was physically installed, but there were no "hidden" or "extra" fees involved. The free installation was a big motivator to consider DSL Extreme. I agreed to 12 months of service--after that time the promotion ends and the monthly service fee will increase by about 30% so I will have to shop around when the time comes up.
Adrianna Gilbert
USit sounded like a great plan/deal last… it sounded like a great plan/deal last year. However, in the true AT&T tradition, with no notice, the bill increased by $23 after contract ended. For the past 8 months, i have had to endure one device wifi, 20-45 minutes of buffering and at times NEVER connecting. At times, i thought it was dial up! not worth it unless you live in CALIFORNIA apparently! And customer service was okay at best. Cancelling the service as i type this review!
Dennis
USThey took forever to even respond to my … They took forever to even respond to my on-line order. NEVER responded to many emails I sent them.. Just automated response with NO FOLLOW-up at all.. They didfn't order the phone service until I made many calls and sent many emails asking about what was going on.. The ONE and ONLY response I got they gave a generic "sorry you are unhappy".. Not a single word about their deplorable actions that made me unhappy.. TERRIBLE SERVICE!!!!
Victoria
USDONT SIGN UP ITS A TRAP Rude customer service, can’t answer question unless it’s in there script. They repeat the same unhelpful things over and over. When you ask for a supervisor there are not any or they straight up refuse. Once you finally get a supervisor they are just as unhelpful ( yes you Jessica) and when you ask for her supervisor best believe she will refuse. They are unhelpful and will steal your money from your account even after you cancel.