I hate having to give them one star I hate having to give them one star. I think I signed up accidently by clicking on something on facebook - I have no account set up with them - but they billed me for $120. I have a kid battling cancer - I can't afford the $120. Tried to call customer service - no response - they only respond to emails. Nice - really nice!

Dear Sirs, Dear Sirs, i took out a membership with Lucid press last year. This year you took the membership from my bank account without any bill, invoice etc. I would appreciate it if you would refund me my membership money for this year and cancel my membership.

Scam - sneakily charge account and grey out cancel account details Appalling - tried to cancel on numerous occasions and for the ‘cancel account’ button to be anywhere in sight. I go into card details and they’re not there (I deleted them last year after their automatic payment system took money from my account without any warning). I assume they are still deleted. I even followed it up with an email saying you are not authorised to take funds again. Now they’ve took £153 from my account. I call this theft. Software crashes every two mins and you cannot take your work with you in an editable manner so not worth using. Not user friendly. It’s a money making scam

Bogus Billing - Costly Software I tried Lucid Press in order to publish on multiple platforms. During the trial period I discovered that it was not robust enough to rival Adobe InDesign. I cancelled my trial but I was billed anyway. Lucid Press billed me $390 for a year of software. There was never an invoice or receipt sent to me. I did not locate the billing error until a much later date -- while preparing taxes. Lucid Press was unhelpful and refused to refund the error. I had not touched the software since before the trial period ended. All said, this was a $400 bogus charge and has left me with a negative opinion of the company. * Update: I was offered a partial credit in lieu of a refund for this billing error. I determined during the trial period that this program is not suitable for my needs. A partial credit is not an acceptable solution to this $390 bill.

Good software but I've been billed… Good software but I've been billed numerous times after cancelling my subscription on the phone/ online. Support is pretty much absent so its very time consuming chasing refunds.