Too high shipping for small parts I don't have a problem with the parts. But when you overcharge for shipping and tell me over the phone that you can't choose shipping methods and you "sometimes overcharge for shipping" - that's classy. Case in point, I work for the USPS and my orders were sent First Class. You print the labels right? There is a selection between First-class and Priority, even when you use ups generated labels. I was charged Priority rate but received slower (First class) service. At most, First Class in the envelope I was sent should be no more that $2.32, but you charge $6.15. I know these envelopes do not cost $3.83 apiece. You could've stuck it in a Priority envelope, which you can order free at ups. You also say it's the cost of doing business? How so? Your USPS carrier picks up your packages free of charge, so you don't use any gas. So yeah, make sure you're order is big, or they'll bag you for a high shipping charge and send it via a slower service.

NO hassle cancellation Though this may be an exception, I had to cancel an order placed the day before. Problem with the PC was not what I first thought and requested a cancellation on their chat line with Dennis. No hassles, no equivocation. Just OK, no problem. Much easier than I expected. Hard to fault that sort of experience.

Great Seller! As a computer parts reseller, I know it is important to get quality products that will not end up being DOA. I have been working with Impact for many years, and I've never had to send something back; they only sell originals, and great quality, and great prices. When they do sell generics, they say it. Ralph is our sales rep, he always makes sure that our orders are taken good care of, and since we live in the area, we get the perk of having next-day shipping for the price of ground! Plus, it's always nice to get a free mousepad in the box from time to time :)

Impact Computers does not honor orders or their prices I've attempted ordering twice from Impact Computers, two months apart. The first time they canceled my order and immediately doubled the listed price on the item I had ordered. The second time they canceled my order and said the items I ordered were out of stock. Why bother listing things you don't intend to sell? +1 Star for the fact that they refunded in a timely fashion.

Excellent customer service and quick shipping! They had the part no one else had, and for half of the price I had seen it for prior, ordered and it was shipped out the next day and here within a week! Unfortunately the part was incorrect, and I needed to create an RMA request; This too was handled quickly and with the greatest customer focused care from their side. Would order from this company again and even felt compelled to write this review