Poor Communication and Rude Responses Our company has been purchasing from Impact for many years. The shipping is on the high side but usually the parts received are in good shape and work. The problem is communication. If you ask a question about an item or shipping, expect a rude response or no response at all. It is time to take our business elsewhere.

Great Company for us through the years We've used Impact Computers as our primary resource for Dell parts once machines are out of warranty for years. Their prices aren't always the lowest, but they're quick to find the correct parts, quick to ship, and easy to work with. Today marks the 31st day of working with Dell to replace two cards under warranty (a video card and raid controller). Dell couldn't get the parts so eventually offered us a replacement machine, which was not a match when it showed up, a non-starter for our customer. Dell still isn't able to tell me how long it will be to get the parts so I contacted ImpactComp. 15-minutes or so later (mostly me finding the right printed numbers on the boards) and Jose had me setup to have the parts in 3-days. Go ImpactComputers and go Jose!

Thanks to Jose editing an order was a snap Thanks to Jose editing an order I just had made was a non issue. Being an international customer I didn't want to be hit up on another shipping charge because I neglected to add one additional item. Jose had the item added to the order in less then 3 min. Thanks for helping me avoid a costly mistake..

Jose did not answer my last question … Jose did not answer my last question correctly. I asked him about shippings times and he quoted me a price. He also used no capital letters excepting the first and last automated statements. It was very distracting and felt like he wasn't wanting to help me.

Horrible customer service Horrible customer service. Rude and condescending. Ralph is the worst of the worst. Stay away