sarah I have never been double billed and customer service has always been nice to me. I like VLC media player better than regular graboid player and I like the $5 membership. It is awesome. I HAVE had it for almost a year now and it is really great for tv shows, but not all the movies in theaters I want are in high quality. BUT i have never gotten a virus or had an issue from streaming a movie.

Very unprofessional When first launched they offered lifetime graboid star memberships. Then when they got popular cancelled all the "Lifetime " memberships. When I called them on it they proceeded to insult me on social media with pretty foul language when i posted my review on their Facebook page. I immediately ceased to do business with them. Very unprofessional conduct!!

I have been a graboid subscriber since… I have been a graboid subscriber since 2007. What was once a very good service, has now degenerated to utter crap. Out of every ten downloads, once three will be successful. It also seems a lot of pornographic content (of the cheapest and worst kind) has appeared to infiltrate this site as well. Not sure what the exact problem is, but I think that all downloads are set to work at an optimum speed and if your download speed is poor (like mine) downloading large files doesn't happen at all, and smaller files, it is often still touch and go. I think Graboid has also cut down it's server capacity, so if there are more than a certain number of people trying to download at once, then the sever will automatically throw people off (I think Graboid has deliberately set up their program this way) I would love to hear Graboids, side of the story. I was downloading files (often very big ones) using a much slower ADSL connection back in 2007, without any real issues, so what is the problem now? For almost $30.00 (Australian) per month, I really do not think this program is good value for money and am seriously considering, cancelling my membership.

Graboid is an excellent program For downloading New Release Movies and up to date TV episodes in HD this site can't be beat. Safe . Legal. The site has been around for a couple years and offers more than 150,000 videos. Highly recommended!!! 5 Stars

GOOD SERVICE Good service but i prefer not to pay monthly because i dont use that much data and making payments through paypal. Wish i could topup at anytime without paying monthly.