I purchased a Lexmark printer for my… I purchased a Lexmark printer for my company and it broke down after about 4 months of use. They sent a repair tech out and said it needed a part. Came back a few weeks later installed part says it needs another part? This has been going on now for over 3 months changing all these different parts and its still not fixed. This is a 500 dollar printer they have spent more than that on it. 8 or 9 trips and numerous parts this has been the worse service experience i have ever had. Do not buy lexmark

Lexmark is crap I would have to concur with my colleagues that Lexmark printers are crap. I spend too much time fighting with it to scan and print, it being offline more than it being online. If you can't create a printer that works with Windows 10, stop making printers. This is my second replacement printer with Lexmark. Never again.

Had a fantastic experience with Lexmark… Had a fantastic experience with Lexmark support today. I've got an old printer that has developed a fault and they have agreed to replace a part, as the number of lifetime prints was below the expectation for the life of the part. Very pleased with the way they dealt with the issue.

Lexmark is a joke of a company Lexmark is a joke of a company. We bought a printer brand new from them, they have sent a technician out 6 times to replace parts on it. Today, the printer stopped working AGAIN. They are sending yet ANOTHER technician out to fix it. They refuse to refund or replace a faulty product. I will never buy from a company that refuses to back their product and is so greedy to leave customers with defective workmanship. From a small business owner to a big business owner, BACK YOUR PRODUCTS. You have lost our business for any future purchases.

Fuser unit failed and called Lexmark… Fuser unit failed and called Lexmark support. After asking a million questions, trading emails and photos, I was informed I would be receiving a replacement printer by mail, and I needed to send the broken unit back. Got an email stating the outcome and what was decided. The next day, the agent sent an email saying she make a mistake and they wouldn’t be replacing the unit. Repairing would cost over 400.00 and the printer sells for 365.00. Didn’t even have the decency to call and explain, just an email saying so sorry, we can’t do anything. I’ll never spend another penny on Lexmark and have started researching replacement options for my businesses 3 laser Lexmark printers. Just feel this was handled poorly. I can’t support such companies that don’t stand behind their promises. Buh bye Lexmark! HP or Ricoh are happy to accept my business