W
GBNo scanning driver solution for MacOS10.14 and MB2442 I have a printer/scanner, which is deemed compatible with MacOS Mojave. The scanner worked fine with MacOS Sierra, unfortunately when I had to upgrade to Mojave, it is no longer working. The Support team had me fill out an entire questionnaire I added some screenshots and described the issue and as feedback/solution I received an e-mail saying well if you have further questions you can also call our technical support. Man I will not buy another Lexmark printer anytime soon! This is really poor.
Keith Brown
GBSoftware and setup infuriating. The software and setup are for the occasional user a complete nightmare. e.g. SMTP not setup. I don't want a message as regular and annoying as the stupid paperclip was, and I don't want to read 20 websites and drill through the setup to find a 'disable' checkbox that should never have been enabled. Printer great. Software (as usual) a mess.
John
GBLexmark printer = poor. Customer services = Good. Our colour laser multi-function printer started having issues after 18 months of light use. We contacted Lexmark and even though it was out of warranty, they did send out a component for us to fit. We think that the Lexmark printer was probably of poor quality at the manufacture stage and for that we can only give ONE STAR! But, for their customer service, we will give them 5 Stars!
Jonathan Roberts
GBLexmark is crap I would have to concur with my colleagues that Lexmark printers are crap. I spend too much time fighting with it to scan and print, it being offline more than it being online. If you can't create a printer that works with Windows 10, stop making printers. This is my second replacement printer with Lexmark. Never again.
- Jon Sigurd Smith Johnsen
PTHappy with Printer, very poor support. I am actually quite happy with the actual performance with the Printer, but had an issue with supplies. The Support confirmed they would send new Toner free of charge. They have my physical address, my mobile number and there are people available to receive a parcel all day. Guess what? No calls, no messages, no email, no note in my mailbox saying they tried to deliver. Apparently the supplies were returned because we were unavailable. And today I received this: Valued Lexmark Customer, Your Case, CAS-1946514-XXXXXX, has been marked "Resolved" as of this email. Guess what? I don't feel valued at all. Xerox next stop!