Don’t even bother with this company Don’t even bother with this company! Specifically, the OnePrint subscription. I subscribed, have made payments for two months running now. I have not once received any toners for my printer. The option to cancel the subscription is not available on my account and the customer support is practically non-existent. They say they will contact you back, but never do. When chasing up, they also mention they need to chase up with a third-party service every time, where this is only available through email. They simply have one job. Which is to provide great quality printers and ink. Unfortunately, these simple requirements can’t even be achieved successfully, after two months of this utter headache, we will be looking for an alternative print provider. This simply isn’t acceptable and I will not be continuing with both the printer and toner subscriptions. After all, I have not broken any terms or conditions here. Lexmark on the other hand… you have!

I purchased a Lexmark printer for my… I purchased a Lexmark printer for my company and it broke down after about 4 months of use. They sent a repair tech out and said it needed a part. Came back a few weeks later installed part says it needs another part? This has been going on now for over 3 months changing all these different parts and its still not fixed. This is a 500 dollar printer they have spent more than that on it. 8 or 9 trips and numerous parts this has been the worse service experience i have ever had. Do not buy lexmark

Lexmark's helpdesk is AWFUL… Lexmark's helpdesk is the worst I've ever dealt with. They avoid taking calls by faking dead air, 100% verifiably. They take forever to accept call transfers of clients, when their job is to accept transfers as quickly as possible. They're argumentative when you try to make them accountable for a client waiting 7 minutes to be transferred to them. Just awful....AWFUL service.

Happy with Printer, very poor support. I am actually quite happy with the actual performance with the Printer, but had an issue with supplies. The Support confirmed they would send new Toner free of charge. They have my physical address, my mobile number and there are people available to receive a parcel all day. Guess what? No calls, no messages, no email, no note in my mailbox saying they tried to deliver. Apparently the supplies were returned because we were unavailable. And today I received this: Valued Lexmark Customer, Your Case, CAS-1946514-XXXXXX, has been marked "Resolved" as of this email. Guess what? I don't feel valued at all. Xerox next stop!

Had a fantastic experience with Lexmark… Had a fantastic experience with Lexmark support today. I've got an old printer that has developed a fault and they have agreed to replace a part, as the number of lifetime prints was below the expectation for the life of the part. Very pleased with the way they dealt with the issue.