In 2013 I purchased a custom i7 machine … In 2013 I purchased a custom i7 machine from NCIX for photo editing. I was extremely happy with the product and service that I got from them so when my brother decided he needed a new machine for his photo editing I had no hesitation recommending NCIX as a local and reliable company. His subsequent experience attempting to contact service for a 4 TB WD Red drive that never worked has given me cause to regret my recommendation. The management at NCIX seems more concerned with their Audi's and Porches than providing customer service. It is very sad.

I did purchase 3 times from their … I did purchase 3 times from their website (Canada store), and only one of them arrived on time. The others had delay 3-7days because there are no communication between departments. Moreover, some negative reviews on products never show up, and for instance I wrote a bad review for a GPU 2 times (1-month between each) and none of them appeared under that product on their website. So at this point I suggest to stay away from their stores or check tons of other stores and reviews before you buy from them.

WORST WARRANTY SERVICE "I had bought a Galaxy Table S from ncix in 2015 and got damaged. I took it to the store that I had purchased it from September 20 2016 and I was told that they will either repair or replace it since the warranty was still valid. Nevertheless to say that as of today December 18th 2016 I have not received my tab back and despite my call to the headquarters last week and the assurance of rectifying the issue ASAP, I have not heard anything back from them. I am extremely disappointed and will NEVER shop with them again, very frustrating process and misleading information from NCIX has made it very clear that they DO NOT CARE ABOUT THEIR CUSTOMERS. "

If I could give this place zero stars I … If I could give this place zero stars I would but that isn't an option. Service is non existent here. When callling their number, you are put on hold. After calling their service line three times with the same result, I tried the sales line and it is answered but am told that service is off. So basically you are on hold waiting for someone who is not even there to answer the phone. Voicemail is not a new invention - after all it is 2017. On top of this, they will not even assist with dealing with a defective product purchased from them unless you purchase their service package. All they would do is say to contact the manufacturer. Needless to say, I will never purchase anything or bring anything for service here again.

Bad service for finding out what was wrong with the PC Said it would take 5 days to figure out what the problem was with our computer that wasn't working. Didn't call didn't say there was a delay. Called them again on the 6th business day only to hear them say there was a huge backlog and hadn't got round to it yet and it would be done tomorrow. Wasn't happy with the answer, should have communicated better or get the job done. Didn't discount or do anything to mend the issue so asking for a refund and giving it to the nearby PC store that has 4.8 rating and will fix it same day. Thanks a lot for wasting a week of our time on our main home computer! Highly unprofessional and lousy customer service and well as not getting the work done in time.