Don't respect long term customers I have been with the former and current company (Breezline) for about 10 years. My promotion expired and loyalty rate offer was 80% more than what the promotional rate was. End result, I cancelled my service with a backup plan as I don't want Breezline to have my hard-earned money at present time. The wait time was excessively long for a weekday call at mid-morning. I attempted to down grade from 500 to 200 mbs and the rate was more than the 500. I always have an exit strategy and canceled and signed up with another vendor.

Breezeline are Rip Off Artists!! Breezeline are thieves regarding their rate increases. They use the old, "It's not our fault line of BS, blaming the price increases on the TV stations, sports etc. Well how about your outrageous Internet Connectivity charges increases? Mine have doubled in 1 year. Now with the loss of ACP discount, MY INTERNET COSTS will quadruple from what they were 2 years ago. From $11.49 To $44.50. Regarding your cable TV costs, I'M LOCKED INTO THAT BS because I live in an HOA and have no choice But to Pay, due to the infinite wisdom of the powers to be to get into a Ten Year Contract with these Thief Artists. Wonder how much the HOA powers to be got off this BS Rip Off Multi Million Dollar Contract?! If you don't live in an HOA and Have a Choice regarding your cable provider, DON'T CHOOSE BREEZELINE!! Please, Don't Choose Breezeline....... YOU HAVE A CHOICE, I DIDN'T.........

AVOID LIKE THE PLAGUE AVOID LIKE THE PLAGUE Terrible service, lying customer service agents and your super shady manipulative business practices. Service canceled in Jan 2024, returned modem. In late March I got an email saying my bill was ready. I had to re-download the app and found a $9.95 credit on my account. I called to get the credit which, no shock, she was not able to issue it and had to escalate. Then they said they did not get my modem back. UPS shows tracking and delivered/signed by Breezeline then after some more "investigation" they found my items BUT now claim they are missing FOUR other modems. Whats going on Breezeline? Nothing was missing for months until I want my credit back then the lies come flooding out.

Horrible Support, Ignores Customers, Closed my Account The techs came to install fiber at my house, no problem, they refused to install the fiber where I wanted so I said I would need to move it after they install it so I don't have a giant ugly box on the wall in my living room. After a couple weeks I'm ready to turn on the service, so I create an account, and required email address, and I already have a 200$ charge on my account?? I put in a support ticket and wait weeks, I check in on the ticket weeks later and they're "still working on it".. I checked for a second time today and they closed the ticket and suspended the account?? I'm checking the email address they provided and the address I signed up with EVERY day, and heard absolutely nothing. Their support team sucks and cannot wait to end the chat, and their website is slow as molasses. I can't recommend their service to anyone.

Terrible company Terrible company. Been with them for years only due to the fact Comcast doesn’t service where I live. Outages every other week.