Terrible Customer Service Waits I was stuck with them after Atlantic Broadband got bought by them. As soon as they did, they closed all retail locations and have made everything via phone. The problem is that anytime you need to do anything, its 1-2 hour of wait time on hold. I think they're hoping people just give up on. trying to cancel after they jack up the prices. Never again.

Poor Customer services I am writing to you on behalf of Premier Cars regarding an order placed with Mr. Thomas Kalka. Since signing the contract with Mr. Kalka, we have encountered significant difficulties in communication. Despite numerous attempts via email and phone calls since March 6th, Mr. Kalka has not responded to any of our inquiries regarding the status of our order. This lack of communication has caused us great concern and has led us to question the legitimacy of our dealings with Breezeline. After exhausting all avenues to reach Mr. Kalka, the sales team finally provided us with manager email address as an alternative contact. Unfortunately the manager is not responding as well. We emphasize the urgency of our request, as we previously communicated to Mr. Kalka our immediate need for internet service. His sudden disappearance after the contract was signed has left us feeling apprehensive and uncertain about the reliability of Breezeline as a company. We kindly request that you provide us with an update on the status of our order at earliest convenience. If, for any reason, Breezeline is unable to fulfill our internet service requirements promptly, we would appreciate timely notification so that we can explore alternative options without further delay. We regret any inconvenience caused by this situation and sincerely hope for a swift resolution. Cooperation in addressing this matter is greatly appreciated.

Horrible Company and Awful Service This company is the worst business that I have dealt with in decades!! They are overpriced and speeds were consistently less than half of what they promised. I finally had enough and canceled, moving to a competitor. I returned the outdated equipment that I had been renting from them for years and 6 months later they sent me a bill for the equipment stating that they never received it. 6 months!!! This is well beyond the time when the return package can be tracked. They are demanding $334 because I can't prove the equipment was returned. What a scam!! Save yourself and choose another company. You will never get what you pay for and they will come after you when you leave. It's like an abusive relationship!!! Never again.

I have continuously had issues in the… I have continuously had issues in the past year and a half with my internet I have called breezeline Many times and have had many techs come to look for the issues. One tech a few weeks ago told me they know what the issue is ans have supposedly been waiting for parts to fix the issue. Fast forward to now still having issues and they will not even credit my account anything even though they know there's an issue and I worm from home. I now have so many attendance points I'm at risk of being fired BECAUSE OF THEIR INTERNET SERVICE

If I could use any other provider I would. In order to access my account online to view or pay my bill, they want me to use a Breezeline Email address that I have no use for otherwise. I called to complain and wound up going back to paper billing that costs me an extra $2/month. the person I spoke to at Breezeline was competent, but unhelpfull. If I could use any other provider with the same speeds in my area I would. Dumb policy