Poor Customer services I am writing to you on behalf of Premier Cars regarding an order placed with Mr. Thomas Kalka. Since signing the contract with Mr. Kalka, we have encountered significant difficulties in communication. Despite numerous attempts via email and phone calls since March 6th, Mr. Kalka has not responded to any of our inquiries regarding the status of our order. This lack of communication has caused us great concern and has led us to question the legitimacy of our dealings with Breezeline. After exhausting all avenues to reach Mr. Kalka, the sales team finally provided us with manager email address as an alternative contact. Unfortunately the manager is not responding as well. We emphasize the urgency of our request, as we previously communicated to Mr. Kalka our immediate need for internet service. His sudden disappearance after the contract was signed has left us feeling apprehensive and uncertain about the reliability of Breezeline as a company. We kindly request that you provide us with an update on the status of our order at earliest convenience. If, for any reason, Breezeline is unable to fulfill our internet service requirements promptly, we would appreciate timely notification so that we can explore alternative options without further delay. We regret any inconvenience caused by this situation and sincerely hope for a swift resolution. Cooperation in addressing this matter is greatly appreciated.

AVOID LIKE THE PLAGUE AVOID LIKE THE PLAGUE Terrible service, lying customer service agents and your super shady manipulative business practices. Service canceled in Jan 2024, returned modem. In late March I got an email saying my bill was ready. I had to re-download the app and found a $9.95 credit on my account. I called to get the credit which, no shock, she was not able to issue it and had to escalate. Then they said they did not get my modem back. UPS shows tracking and delivered/signed by Breezeline then after some more "investigation" they found my items BUT now claim they are missing FOUR other modems. Whats going on Breezeline? Nothing was missing for months until I want my credit back then the lies come flooding out.

Where do I begin? Let's start with that unbelievably grating automated attendant with the pretend tone "I'm sorry I didn't get that". I'm not a violent fellow but become so when navigating their infuriating phone system. So they jacked my bill by almost 100% in two years cause they can - or thought they could until I gave them the one finger salute. Went to Starlink with better speed and less money - am rather tickled with it. 6 months from now municipal is coming online. They are deservedly screwed.

Terrible Customer Service Waits I was stuck with them after Atlantic Broadband got bought by them. As soon as they did, they closed all retail locations and have made everything via phone. The problem is that anytime you need to do anything, its 1-2 hour of wait time on hold. I think they're hoping people just give up on. trying to cancel after they jack up the prices. Never again.

Use any other internet provider… If you live at an address that can be serviced by any other provider you should go with the alternative. From the first contact after moving to an area that it was satellite or these yahoos for cable internet we chose Breezeline. Less than half the month did we get more than half the speed we paid for. 5 months after beginning service the bill more than doubled. They said nothing could be done that the promotion period had ended. A few weeks later a new company begins running cable and offers 300 mbps faster speed for less money with 2 years of rate guaranteed. Been trying to cancel my service for days, they transferred me to extensions with no workers when you call during business hours, and get the call back during business hours when you call any other time. The online attendant can't stop service and it appears there are no actual employees that can stop service either.