First let me start off I have been… First let me start off I have been without internet all day after a customer service representative said there was a outage in my area and would be back on at 4:30 that was a lie ! Still out of service the earliest they can come out is over a week from now like huh?? I am paying for a service I can not use do your research on internet service to save yourself some stress

Worst Internet provider I EVER used Worst Internet provider I EVER used, and I've used many companies in different states. I relocate pretty often and have to deal with internet set up every time. Breezline so far is the worst and I would use a different one if I had a choice, but it is a monopolist in North Miami area in an apartment complex where I live. Here is what I have to deal now on a daily basis: constant outages - cannot even open sites. Connection issues - people can't hear you on a zoom call as the upload speed here is a joke and drops every other second. Download is a nightmare - you start downloading a file and speed is good, but after 10 seconds it just stops - I have to redownload again and again until it finds a sweet spot. I have to admit that 10% of the time it works just as it is supposed to work, but the rest 90% of the time it makes you cry.

Use any other internet provider… If you live at an address that can be serviced by any other provider you should go with the alternative. From the first contact after moving to an area that it was satellite or these yahoos for cable internet we chose Breezeline. Less than half the month did we get more than half the speed we paid for. 5 months after beginning service the bill more than doubled. They said nothing could be done that the promotion period had ended. A few weeks later a new company begins running cable and offers 300 mbps faster speed for less money with 2 years of rate guaranteed. Been trying to cancel my service for days, they transferred me to extensions with no workers when you call during business hours, and get the call back during business hours when you call any other time. The online attendant can't stop service and it appears there are no actual employees that can stop service either.

What a joke What a joke, received statement showing credit of $29, called to request refund, it will be sent in 7 days, today I received a call stating I had not returned equipment, I did using their own label over 1 year ago. If your company needs money that bad keep, from a 76 year of senior citizen. Good luck new subscribers save your money on a better company Jerry Bowman Parma, Ohio

Terrible product and worse service The good service we experienced with WOW ended when Breezeway took over. Initial cable TV problems were temporarily resolved. We are now experiencing frequent internet and phone outages and cable service that is not much better than broadcast television. Net problems continue after new modem installed. Tech said problem id due to old equipment that worked before Breezeline and we might be able to fix the problem if we pay for upgrades - is it wrong to expect reliable service when we are paying over $2,ooo per year?