Unacceptable/terrible cust service Finally spoke with a rep, 25min in, who found the two transactions, verified payment records, said she was cancelling the first and then said she didn't know how long it would take to post for sure because metropcs/T-Mobile was having issues processing. When I brought up the "100% satisfaction guaranteed", "posts to account within no less than 15min", "coupon code would apply at check out", she just put me on mute for another 10min, before hanging up. Expect all of this posted on every review site I can find.

Failed auto reload and system lost my account Set up an auto-reload for my pageplus pins every 4 months. The first two worked and I was charged correctly, but the third time didn't. When I realized it, I tried to log into callingmart to check my account and it said my credentials were incorrect. I tried to set up a new pw and it said my email wasn't recognized and there was no account associated with it. What's that about? I've used the same email for years when I'd purchase something from callingmart. I tried calling customer service and waited over an hour on hold before I hung up. Forget it. BAD COMMUNICATION and BAD SYSTEMS in place. I'm finding another service.

No longer the best price I have been purchasing my T-Mobile pre-paid SIM card top up from Callingmart for the past several years. I started buying from them because they had the most competitive price. But it is no longer the case. Since last year, I have to pay the full face value plus $2 fee (required by T-Mobile according to Callingmart). I can get it from any other online seller for the same price and even from T-Mobile website (have to pay sales tax but not the $2 fee) with he same convenience of online shopping. I probably can go to one of those small Mom&Pop telephone store and get it with a discount to face value (+ sales tax) if I look hard enough.

Customer care representavive worst service

Poor customer service. I couldn't understand the customer representative. He asked me the same question 6 times!!!!! I still don't have my refund because he claimed he couldn't understand me. Same problem with another customer representative. She passed me off claiming she didn't handle that department. Next person was not nice at all