Additional unauthorised charge to Credit Card My company signed up for an annual subscription with one user for $111. After our first user had quit, we added another user (the first user didn't show up anywhere and we weren't informed that there would be an additional charge or prompted to uprade the plan). A second charge of $111 appeared on our business credit card from Time Doctor. We contact Time Doctor to explain the situation and request a refund and were told it's against their policy to give refunds?! As dodgy as it gets, beware!

Overcharged and refused a refund. Whilst the support team is helpful, the ease with which you can be overcharged is astounding. Switching laptops cost me over £100 in "new" annual licenses for an existing user. I also got charged an annual fee for my 13-year-old daughter even though all she did was sign into a laptop on her own profile - I didn't have to authorise the debit at all. Getting a refund is incredibly difficult and the support team tend to tell you that you have been "educated" because they've sent a link to a help article, which only makes sense to technicians! Indeed even when trying to resolve my duplicate profiles the support team phrased their response as "I guess you need to delete"... they're guessing, yet I've been "educated" and therefore have to suck up another annual charge! In theory it's a great system. In reality it has huge flaws that end up costing you a small fortune and takes hours to resolve with their support team. My recommendation would be - stick to something simpler like Toggl! They've refused a refund and given me "credit" but given I would never renew my subscription, they've effectively raided my bank account and kept the money!

Unethical when companies offer businesses monitoring software, you don't expect for those companies to monitor YOU as soon as you join for a demo. Gave nothing but my email address and suddenly called me from the US (Im in EU) with my first name and mobile phone. Not cool. I wonder what other info the software sent to them from the PCs we download the software to.

Time Doctor over charging and bad service I am somewhat disappointed with the service. It is very difficult to backup old users and then remove them from Time Doctor. Technical support is not very good. This seems to be a deliberate policy so that you accumulate more and more users and end up paying more money to Time Doctor! Other companies have much better systems in place so that you know how much you will be charged. To try and stop payments you have to email them.

Unethical software! Unethical software!. Extreme micro management. It doesn't only take screenshots but also actual photos of the employee via webcam. Business owners using this software better know that your employees working for you are just all about money.