As someone who uses this app to Micromanaging and malware are not the way to keep your employees happy and productive @ work As someone who uses this app to work, this really hurts my productivity as I feel watched all the time, also it's tricky and even dangerous they get so much visibility into my accounts, passwords and internal communications. Not at all a tool you'd want in your business. Micromanaging and malware are not the way to keep your employees happy and productive.

Scammers! I started my trial account with this company on last October and at the time I didnt purchased their service. Yesterday, I went to my account again and when trying to purchase their service, the amount was $100 dollars with $100 discount. After I clicked the purchase button and after they charged my card the amount was raised to $300 and this is what was taken out of my card. I have tried right away to cancel the transaction and even opened the chat and spoke with an agent that told me that the $100 discount were not valid anymore and also that $100 was for 1 user, so they decided to charge for 3 users without even having a confirmation checkout for us to see what we are paying. This agent told me that he was going to cancel my account due to this situation and I thought the money was not even going to be charged from my card. But today the money was taken from my card, I contacted again via chat and the agent in question (Margaret) told me that they dont do any refunds, which I told her that on the FAQs they have before we make the purchase, which says the following: "Yes, Time Doctor offers a full refund within the first 30 days of service (service period starts once you become a paying customer after the 14 day free trial.) Refunds requested outside of the first 30 days will be reviewed and assessed for special circumstances including, service interruptions or if you previously requested to cancel your account and it was not deactivated." After this the agent started playing dumb regarding this question saying that my account was created in October so the refund didnt apply because it had more than 30 days, when it clearly states on the above condition that the service only starts after you become a paying costumer. I have reported this to my credit card issuer as fraud and cancelled my credit card so I dont have future surprises!

If you are a freelancer and want to add… If you are a freelancer and want to add a client who can see your time logs they want to charge you $20/mo for that. After I realized this I cancelled my account. They "received my request" to cancel the account exactly 14 days ago and sent confirmation email, but they still went ahead and charged my card today. Extremely deceptive company with which I do not want to have anything to do with.

Bad Customer treatment decided me against this company I decided NOT to purchase this software because of the manner in which I was treated by the company when I made contact. I sent them a list of criteria I needed fulfilled and details on how many people, computers and how the the network was configured. First, they ignored my criteria and pushed and pushed for me to do their 'free trial' which I'm not going to do until I know it's at least got MOST of what I'm looking for. Can you imagine what would happen if I had to test every piece of software I was considering??? So, I was diligent and insisted they respond to my queries. I had to make those queries no fewer than FOUR times before I got an answer which, basically, consisted of "We can't do what you need". At which point I thanked them and moved on to other software. THEN, Worse, they started spamming me with all sorts of stuff about their software. Worst of all, I got a completely unsolicited and, in my opinion, incredibly RUDE e-mail where they are 'instructing' me about how "Some employees might not be happy to use the Time Doctor software if they feel like it's 'monitoring' or 'big brother' and providing me with "... ways you can make your team more comfortable with the software..." Seriously?! Are they actually trying to tell me how to manage my own business??! I finally had to threaten legal action to get them to stop. THEN, they just HAD to contact me one last time. BUT, instead of "We apologize, we won't contact you again." which while a childish last-word game, would have been OK if they'd done that and stopped. But NO. They had to take the time to 'explain' to me that their way of doing things is 'better' and quote US law to me to prove they hadn't actually done anything wrong. That is terribly immature and unprofessional, not to mention just plain RUDE. I don't care HOW good the software it. I refuse to do business with a firm that hires such a childish and petulant staff.

Additional unauthorised charge to Credit Card My company signed up for an annual subscription with one user for $111. After our first user had quit, we added another user (the first user didn't show up anywhere and we weren't informed that there would be an additional charge or prompted to uprade the plan). A second charge of $111 appeared on our business credit card from Time Doctor. We contact Time Doctor to explain the situation and request a refund and were told it's against their policy to give refunds?! As dodgy as it gets, beware!