Overcharged Overcharged. Then when I try to cancel, they gave me this message, "Your cancellation request was sent to our support team on undefined. They'll be in touch to let you know when the cancellation is completed. You can re-submit for cancellation after 7 days."

I purchased a Basic plan for 4 users I purchased a Basic plan for 4 users, they charged me the premium for 5 users. No receipts are sent out, they know what they are doing. Scammers

Additional unauthorised charge to Credit Card My company signed up for an annual subscription with one user for $111. After our first user had quit, we added another user (the first user didn't show up anywhere and we weren't informed that there would be an additional charge or prompted to uprade the plan). A second charge of $111 appeared on our business credit card from Time Doctor. We contact Time Doctor to explain the situation and request a refund and were told it's against their policy to give refunds?! As dodgy as it gets, beware!

Scammers! I started my trial account with this company on last October and at the time I didnt purchased their service. Yesterday, I went to my account again and when trying to purchase their service, the amount was $100 dollars with $100 discount. After I clicked the purchase button and after they charged my card the amount was raised to $300 and this is what was taken out of my card. I have tried right away to cancel the transaction and even opened the chat and spoke with an agent that told me that the $100 discount were not valid anymore and also that $100 was for 1 user, so they decided to charge for 3 users without even having a confirmation checkout for us to see what we are paying. This agent told me that he was going to cancel my account due to this situation and I thought the money was not even going to be charged from my card. But today the money was taken from my card, I contacted again via chat and the agent in question (Margaret) told me that they dont do any refunds, which I told her that on the FAQs they have before we make the purchase, which says the following: "Yes, Time Doctor offers a full refund within the first 30 days of service (service period starts once you become a paying customer after the 14 day free trial.) Refunds requested outside of the first 30 days will be reviewed and assessed for special circumstances including, service interruptions or if you previously requested to cancel your account and it was not deactivated." After this the agent started playing dumb regarding this question saying that my account was created in October so the refund didnt apply because it had more than 30 days, when it clearly states on the above condition that the service only starts after you become a paying costumer. I have reported this to my credit card issuer as fraud and cancelled my credit card so I dont have future surprises!

If you are a freelancer and want to add… If you are a freelancer and want to add a client who can see your time logs they want to charge you $20/mo for that. After I realized this I cancelled my account. They "received my request" to cancel the account exactly 14 days ago and sent confirmation email, but they still went ahead and charged my card today. Extremely deceptive company with which I do not want to have anything to do with.