Overcharged and refused a refund. Whilst the support team is helpful, the ease with which you can be overcharged is astounding. Switching laptops cost me over £100 in "new" annual licenses for an existing user. I also got charged an annual fee for my 13-year-old daughter even though all she did was sign into a laptop on her own profile - I didn't have to authorise the debit at all. Getting a refund is incredibly difficult and the support team tend to tell you that you have been "educated" because they've sent a link to a help article, which only makes sense to technicians! Indeed even when trying to resolve my duplicate profiles the support team phrased their response as "I guess you need to delete"... they're guessing, yet I've been "educated" and therefore have to suck up another annual charge! In theory it's a great system. In reality it has huge flaws that end up costing you a small fortune and takes hours to resolve with their support team. My recommendation would be - stick to something simpler like Toggl! They've refused a refund and given me "credit" but given I would never renew my subscription, they've effectively raided my bank account and kept the money!

Unethical when companies offer businesses monitoring software, you don't expect for those companies to monitor YOU as soon as you join for a demo. Gave nothing but my email address and suddenly called me from the US (Im in EU) with my first name and mobile phone. Not cool. I wonder what other info the software sent to them from the PCs we download the software to.

We have JIRA Integration enabled for… We have JIRA Integration enabled for TimeDoctor. Most of my team members have a head ache with this tool. Every time we ask guys from Timedoctor, they respond with robot like response like 'Did you clear you browser cache" and re-enable the integration. JIRA status says "Available" . . . Please stay away from this tool . . . as we have log time against our JIRA task, it breaks frequently and it forces us to manually log our time.

Bad Customer treatment decided me against this company I decided NOT to purchase this software because of the manner in which I was treated by the company when I made contact. I sent them a list of criteria I needed fulfilled and details on how many people, computers and how the the network was configured. First, they ignored my criteria and pushed and pushed for me to do their 'free trial' which I'm not going to do until I know it's at least got MOST of what I'm looking for. Can you imagine what would happen if I had to test every piece of software I was considering??? So, I was diligent and insisted they respond to my queries. I had to make those queries no fewer than FOUR times before I got an answer which, basically, consisted of "We can't do what you need". At which point I thanked them and moved on to other software. THEN, Worse, they started spamming me with all sorts of stuff about their software. Worst of all, I got a completely unsolicited and, in my opinion, incredibly RUDE e-mail where they are 'instructing' me about how "Some employees might not be happy to use the Time Doctor software if they feel like it's 'monitoring' or 'big brother' and providing me with "... ways you can make your team more comfortable with the software..." Seriously?! Are they actually trying to tell me how to manage my own business??! I finally had to threaten legal action to get them to stop. THEN, they just HAD to contact me one last time. BUT, instead of "We apologize, we won't contact you again." which while a childish last-word game, would have been OK if they'd done that and stopped. But NO. They had to take the time to 'explain' to me that their way of doing things is 'better' and quote US law to me to prove they hadn't actually done anything wrong. That is terribly immature and unprofessional, not to mention just plain RUDE. I don't care HOW good the software it. I refuse to do business with a firm that hires such a childish and petulant staff.

Additional unauthorised charge to Credit Card My company signed up for an annual subscription with one user for $111. After our first user had quit, we added another user (the first user didn't show up anywhere and we weren't informed that there would be an additional charge or prompted to uprade the plan). A second charge of $111 appeared on our business credit card from Time Doctor. We contact Time Doctor to explain the situation and request a refund and were told it's against their policy to give refunds?! As dodgy as it gets, beware!