I bought a Frozen castle for my niece I bought a Frozen castle for my niece. The item took ages to arrive and when it did it was sent in a plastic bag (no box) and with many pieces broken (and those that weren't did connect well together). They agreed to send me a refund but only if I paid to return the item to them (despite their returns policy stating otherwise). Terrible product, badly packaged & poor customer service. Avoid at all costs (just wish I'd read these reviews before parting with 24 quid!)

they truly sell a junk, indeed..... hI ordered a Sony DVD player through their website. In 2 days got call from Victor, telling me that this Sony model obsolete, 5 years old , and that Pioneer 420 model will do the job. I asked if this is reliable model, he said, the best no complaints so far, very popular. Guess what , in 3 days received the DVD, turned on, tray wouldn't open. Tried several times, no result.Sent it back to the store and threatened them via e-mail with BBB (Better Business Bureau) .Let see how long it takes to get a refund?! On the top of everything I had to pay both way shipping cost $ 30 USD

Knock off brands from HongKong! So, my son -age 8- is a huge Pokemon nerd and all he wanted for his birthday was an Eevee plush. I ordered the thing, because no other store in Denmark had them in storage, and not only did it take three weeks to deliver, but it looks like a cheap knock-off brand with something like Korean language on the label. I will never ever order anything from this place again.

Criminals, beware This company stole my money. They refuse to refund me even though they never delivered my parcel, it's been over seven months now. They don't even have the decency to respond to my mails anymore. I'm not sure if they ever sent a parcel, what I do know is they don't even have an active tracking number now. They refused to even tell me what their refund procedure is - I suppose for obvious reasons. This seems to be their business model.

Fake pokemon packs! We ordered a Pokémon booster pack for my son and he spend $60 on this booster pack set and when we received the package, the cards were fake! They look nothing like real Pokémon cards and they had NO code cards in them! My son is very upset to spend all his money on fake crap! They should put its fake if it is and not promote them being real!