Criminals, beware This company stole my money. They refuse to refund me even though they never delivered my parcel, it's been over seven months now. They don't even have the decency to respond to my mails anymore. I'm not sure if they ever sent a parcel, what I do know is they don't even have an active tracking number now. They refused to even tell me what their refund procedure is - I suppose for obvious reasons. This seems to be their business model.

I bought a Frozen castle for my niece I bought a Frozen castle for my niece. The item took ages to arrive and when it did it was sent in a plastic bag (no box) and with many pieces broken (and those that weren't did connect well together). They agreed to send me a refund but only if I paid to return the item to them (despite their returns policy stating otherwise). Terrible product, badly packaged & poor customer service. Avoid at all costs (just wish I'd read these reviews before parting with 24 quid!)

Don’t buy from them! Scam! I bought one item and they shipped me something different. I emailed notifying them and they said they would send the correct product. It’s been 4 months and dozens of emails and no refund or correct product. Annoying!!

go with Amazon! I live overseas and needed them to get my pal/ntsc converter box to a friend so she could bring it: not sent. Found another way to get it here, got it and the AC adapter is the WRONG one. They have not yet reimbursed the shipping difference between 1st delivery (to Canada) and second delivery (to VA). Told me that the unit is packed somewhere else. Have requested they overnight a new one to me--any bets?

Go with 220 electronics Go with 220 electronics. Trust me. I’ve bought from both for years. I’m finally done with world import electronics. They are hit and miss, and when they miss it’s big. I recently bought a region free blu ray player from these guys. First, they sent the wrong unit. I had to return before they would ship correct unit. Unit arrived and worked intermittently from the beginning. I tried sw updates, restore to default etc. finally shipped back (at my expense for an in-warranty player). Called after two weeks. “Sam” said he would call back that day with status. No call back. I’ve tried their two numbers from different phones and no answer at all now. It’s been 21 days of nothing. So I’m done with these crooks. Definitely avoid these guys. Proven incompetent in shipping/receiving, cheap in making customer pay shipping on in-warranty items and criminal in not honoring warranty.