I bought a Frozen castle for my niece I bought a Frozen castle for my niece. The item took ages to arrive and when it did it was sent in a plastic bag (no box) and with many pieces broken (and those that weren't did connect well together). They agreed to send me a refund but only if I paid to return the item to them (despite their returns policy stating otherwise). Terrible product, badly packaged & poor customer service. Avoid at all costs (just wish I'd read these reviews before parting with 24 quid!)

Criminals, beware This company stole my money. They refuse to refund me even though they never delivered my parcel, it's been over seven months now. They don't even have the decency to respond to my mails anymore. I'm not sure if they ever sent a parcel, what I do know is they don't even have an active tracking number now. They refused to even tell me what their refund procedure is - I suppose for obvious reasons. This seems to be their business model.

They sell only JUNK. I bought Region Free Recorder and Region Free VHS-DVD Player Combo. Within a month, started having problem, I had to return and exchanged another ones, paying more. In a year, the VHS player started to eat my video tape, so I stopped using. Also, the Recorder started not to play any US store bought DVDs. I asked Victor what I could do about the Recorder, but he said the DVDs are wrong, and there is nothing we can do. He asked me to get another DVD from the store. On the other regular US standard player, I could play all of them. He was not very helpful and I will not buy any of there products again.

Don’t buy from them! Scam! I bought one item and they shipped me something different. I emailed notifying them and they said they would send the correct product. It’s been 4 months and dozens of emails and no refund or correct product. Annoying!!

Fake pokemon packs! We ordered a Pokémon booster pack for my son and he spend $60 on this booster pack set and when we received the package, the cards were fake! They look nothing like real Pokémon cards and they had NO code cards in them! My son is very upset to spend all his money on fake crap! They should put its fake if it is and not promote them being real!