William Elliott
GBResponse to my trouble ticket was extremely fast and efficient Response to my trouble ticket was extremely fast and the system was fixed almost immediately. After it happened again, the staff were kind enough to educate me on some every simple processes I was unaware of that resulted in me discovering that I was unintentionally causing the issue. I followed their instructions on how to correct those errors and the system has worked perfectly since. Fast, friendly, and efficient. Everything a service organization should be!
John Kranz
GBHostPapa supports stands out I've used HostPapa support several times now to resolve DNS issues with my new website, and they've done a great job each time! My issues are getting resolved on the first touch point each time, so I can't ask for better service. Also, their chat wait time is very small, which is great.
Karen Cooper
CACustomer Care The techs are kind, patient and extremely knowledgeable. As an older client who finds all of this tech quite foreign, I couldn’t ask for better customer care.
Gary Shaw
GBHostPapa know it is their problem yet still insist on time wasting changes on the customers side Logged onto Outlook this morning and none of my emails are working. Nor those of others using email addresses on my domains. Of course HostPapa's say it is my fault, over a year without a problem and 'suddenly' my settings are wrong and need checking. Waste 3 hours and then tell me It 'could' be a DNS propagation issue when (my,domain) was switched to the new IP address after the server migration. Really, so that's my fault? Come renewal you'll wonder why I'm switching.
MarieD Beaulieu
CAEasy process to ask for help and timely response: that is why I like Hostpapa I am a small business owner with no staff to help me thus I do everything myself. Here is what I like about HostPapa: the dashboard interface is easy to use (we can easily follow up on our tickets) and HP teams respond and help me in a timely fashion. Overall, it is very efficient. In an environment where it is increasingly difficult to get good service I find it invaluable and I hope that it continues. Bravo!!!