The consultant was patient and gave me time The consultant was patient in answering my questions. She stayed on the phone for as long and I needed. She advised me what I can and should do. She let me know she was available if I had any further questions.

This company has good customer support This company has good customer support. Very helpful. They recently greatly improved their design and made it much better than before. Easier to use, more direct and modern. I like that they out did all of the other identity protection companies by backing up your information not the normal amount of just 1 million $$$ But 3 million $$$$. The most of any such company. I would prefer their hours to be 24/7 instead of 7 am Central Time to 7pm central time. Except for emergency’s I believe after hours. The price I feel could be lower than what they ask now. But overall I am pleased with ID Shield. Soon as I open up my app I get my current Credit score for the month. And it monitored just about anything you want to put down and checks it daily and will send you a alert is they find anything relating to that eg. Saving account etc. License you name it is breached or trying to use your accounts!!!!

Brenden was most helpful in guiding me… Brenden was most helpful in guiding me to locate downloaded malware. However, the hackers must have dropped malware in other places. I unplugged my desktop and Wi-Fi for now. Thanks.

The person who assisted me was able to… The person who assisted me was able to answer my questions and also put my mind at ease at the same time. They were understandable, spoke plain english without a foreign accent therefore giving me confidence in them.

My data for monitoring was wiped out… My data for monitoring was wiped out when ID shield went to a new portal. I had no notice to go in and reenter the data. For a monitoring company, I was shocked at this omission.