Tina McManama
GBExcellent Customer Service Matt was very knowledgeable and helpful! Working with him helped me realize I made the right choice with DonorPerfect. To me, customer service is everything. Matt made the entire sales experience easy, informative and fun. Yes, fun. If Matt is an example of customer service I will receive implementing and managing our DonorPerfect CRM - wow! Matt told me all about the company - and it is employee owned. Makes me feel even better about my decision. Thank you Matt!!!!
Lisa Hussar
GBSo far Jorden has been very responsive… So far Jorden has been very responsive and quick to get us onboarded...I will be able to tell you more in a week or 2 when I see how well the onboarding process goes...
Mike Henderson
GBSuzanne my sales consultant was great Suzanne my sales consultant was great, process has been smooth. Only thing I would comment on is the initial payment process. IT is a little confusing and I ended up with a second balance of $1.44 I had to pay separately because I didnt add something right. A direct link with the invoice cost already populated would be nice but thats nitpicking. So far so great.
DonorPerfect customer
GBExcellent experience Andrew Shaw patiently walked us through the entire process, met with all stakeholders, explained intricacies of the platform. We felt confident making this decision because of the various capabilities of the project, and primarily because of Andrew's deep knowledge and understanding.
Korinne Gerhart
GBNonprofit User I have not been using DonorPerfect for a long time, but I wish pulling reports were smoother. Also, being able to label donors without flags. I'm not sure if there is another way to do that, but it's difficult pulling donors or stakeholders, sorting them, and realizing they have a paragraph worth of flags. I am participating in training next week with my organization. I hope these items become more evident.