A live person answered… It was nice that a live person answered my call. And he was knowledgeable and was able to assist me in completing the transaction I was experiencing a problem with. No phone tree hell to navigate first!

Great experience over the past three… Great experience over the past three years. When I had an issue with my rollover from my traditional IRA, they reached out right away before I even realized there was an issue and resolved it quickly. Jennifer even called after the issue was resolved to ensure my acting was good and I was satisfied!

Riskier than crypto usually is One year ago I wrote about how Alto Crypto IRA is riskier than investing in crypto on other platforms because of a risk that is unique to their platform: If Coinbase delists a crypto and users do not sell that crypto before it is delisted, those assets will be stranded, unable to be sold or transferred. Users usually just have a few days between when Coinbase announces a delisting and when it happens, so users don't have much time to act. One year ago Also said they were working on a solution to this problem, but they still have not announced anything or updated their website to make users aware of this risk. For future delistings, there are simple solutions like creating an option for users to automatically sell affected assets when a delisting is announced, but Alto still does not seem interested in solving this problem or making users aware of it. Therefore, be careful when putting money into Alto.

I recently had the pleasure of working… I recently had the pleasure of working with James Francis at Alto, and I must say, the service I received was nothing short of exceptional. From the moment I reached out with a new inquiry, James handled it with utmost efficiency and promptness. His professionalism and attention to detail were evident throughout the process. Not only did James address my concerns promptly, but he also went above and beyond to ensure that all my needs were met. His knowledge of the services offered by Alto was impressive, and he took the time to explain everything thoroughly, leaving no room for confusion. Thanks to James's dedication and expertise, my experience with Alto surpassed my expectations. I wouldn't hesitate to recommend their services to anyone in need. If you're looking for top-notch service and a seamless experience, look no further than Alto, and be sure to ask for James Francis. He truly is amazing at what he does!

The company has completely broken trust… The company has completely broken trust by increasing annual subscription fees by 400% even on previously existing accounts they are assuming will be trapped with them. So if one invests $30,000, they are now going to charge $400 per year --> So over my 30 year IRA investment lifetime, they will have charged at least $12,000 on these investments, assuming they don't decide to raise their fees again... It's despicable and poorly thought out. I had hoped to invest much more with this year but am sadly now looking for other options.