It's probably top 3 of all form… It's probably top 3 of all form plugins, but lacks the following things holding it back for years: 1. Feature Request Portal for loyal customers like canny.io, where we could easily add bugs and requests! You should not make it hard for people to give feedback and vote on it! Especially when we pay high amounts yearly. 2. Styling, theme, and looks are just super ugly and outdated. 3. Hard to change the styling, even with CSS it's a big mess to change field sizes, centering etc. 4. In an era of Typeform and Jotform, Gravity should be much more modern with buttonized checkboxes/multi-select lists, auto-continue after entry, continue by pressing enter, etc. 5. CRM integrations are lacking, it's well integrated but there are many essential things missing, like company fields, which force one to buy another expensive plugin from a third-party seller. 6. No integration with push services like One Signal 7. Many basic things missing, like international phone prefix selector etc. which then has to be bought again from third-party vendors... 8. Lack of deep integration with industry-standard builders as Cornerstone and Elementor

These guys absolutely super serve their… These guys absolutely super serve their customers! Whenever I have needs their support is all over it in a hurry. And Gravity Forms is the best solution I've found and I've used many contact forms. Absolutely the best.

Great product, terrible pricing for existing/ongoing customers I love Gravity Forms, but I don't love their refusal to honour existing customers when they have major sales like Black Friday. Last year (2023) for Black Friday they had 50% off for new licences, but nothing for those of us with renewals in November. I contacted their sales team who said "The Black Friday pricing applies to new license purchases, not renewals or upgrades." So, I simply cancelled my existing licence and signed up for a new one, which saved me hundreds of dollars. It would be great if I didn't have to do this…

Gravity Forms processes our online payments cheaply and well For processing our membership payments and dinner reservations, etc. thru PayPal, Gravity Forms works and notifies us of each transaction, provides an audit trail. I could not find a better solution for the price.

Reliable and easy to use. Not very customizable. Gravity Forms is the most reliable and easy to use forms plugin by far. I would like it if there was an easier way to customize the css without writing so much of my own and adding !important to everything.