connection always dropped out and didnt work on most phones connection always dropped out and couldn't find the service. I told my family to use it and half the phones didn't work. we only really got it as extra data on top of our roaming plans, but we really didn't need this service much at all in the end.

Perfect! I could get just the right amount of data for my trip. Setup and purchase was incredibly easy! I will definitely use Ubigi again. Coverage was great, even in rural areas of Japan.

Poor customer support Ordered 2 esims for Japan data. Was able to install on one device, but not on the 2nd. Even after installation, device 1 did not have data (activation missing perhaps). Raised complaints on ubigi support for both orders - no response. No option to email or call customer service. Terrible experience overall. Edit-26.04.2024: No response from the support team, even 3 days later. Note: To continue with our vacation, we ordered esims from Airalo and Nomad, and both devices were working fine.

Bad Internet Reception The experience was very bad and disappointed, especially when you're in the train station. Can't get Internet when you need to travel from one place to another place, even in your own hotel room also couldn't get connected. Very angry and won't use the service again.

Ubigi eSIM Ubigi Provides a simpler, cheaper, more flexible solution to obtaining phone data when abroad. If not used to eSims it might be a little confusing at first, but customer service is fast and effective. The future?