connection always dropped out and didnt work on most phones connection always dropped out and couldn't find the service. I told my family to use it and half the phones didn't work. we only really got it as extra data on top of our roaming plans, but we really didn't need this service much at all in the end.

Poor customer support Ordered 2 esims for Japan data. Was able to install on one device, but not on the 2nd. Even after installation, device 1 did not have data (activation missing perhaps). Raised complaints on ubigi support for both orders - no response. No option to email or call customer service. Terrible experience overall. Edit-26.04.2024: No response from the support team, even 3 days later. Note: To continue with our vacation, we ordered esims from Airalo and Nomad, and both devices were working fine.

Connected immediately + throughout Connected immediately. Great connection throughout the trip - my family members had issues with g.maps (they were using a physics sim) but I never did. Cheers ubigi!

Clear instructions on how to setup… Clear instructions on how to setup correctly the parts that can not be automated by the app. The service itself does exactly as expected, for reasonable prices.

Perfect! I could get just the right amount of data for my trip. Setup and purchase was incredibly easy! I will definitely use Ubigi again. Coverage was great, even in rural areas of Japan.