First time e-sim user As a first time e-sim user, Ubigi provided a simple, easy to use and efficient option. Would recommend and will certainly use for future travel.

Buggy and no support help I topped up my plan and my eSIM broke. Removed it and restarted my phone but it wouldn’t let me reinstall for some reason (kept getting errors) so I tried to reach out for support only to find your websites certificate expired which meant I couldn’t access it at all in Safari. Gave up and just did a charge back with my credit company and enabled AT&Ts international plan… Edit: Absolutely LOVE the canned response from their support team. I have screenshots of the error I received trying to re-add the eSIM (followed their instructions exactly) and the error about their certificate expiration, so yea… absolutely garbage response from their team, their product is just whack.

Clear instructions on how to setup… Clear instructions on how to setup correctly the parts that can not be automated by the app. The service itself does exactly as expected, for reasonable prices.

Connected immediately + throughout Connected immediately. Great connection throughout the trip - my family members had issues with g.maps (they were using a physics sim) but I never did. Cheers ubigi!

Decent Very convenient and easy to set up. However, the used data does not seem very accurate as I barely used any data but it still decreased with 4 GB (out of 10 GB). The app also keeps logging me out when I want to check how much I have left. Next time I would consider using another provider which has unlimited data