connection always dropped out and didnt work on most phones connection always dropped out and couldn't find the service. I told my family to use it and half the phones didn't work. we only really got it as extra data on top of our roaming plans, but we really didn't need this service much at all in the end.

Clear instructions on how to setup… Clear instructions on how to setup correctly the parts that can not be automated by the app. The service itself does exactly as expected, for reasonable prices.

Perfect! I could get just the right amount of data for my trip. Setup and purchase was incredibly easy! I will definitely use Ubigi again. Coverage was great, even in rural areas of Japan.

Very reliable Worked from the moment I stepped outside the plane until I left. Speed was okay. A little expensive compared to local options but I'd gladly pay the premium for the ease of use and convenience. Coverage was good for the most part except for one or two times when 5G wasn't available and it had to fall back to an LTE connection - but that was not their fault as those are mostly remote locations or very underground. Will use again next time I go on a trip outside the country.

It was a little complicated but the service and support team were great It was a little complicated getting the service set up for our phones. We weren't aware that we had to pay off our phone first before being able to utalize this service. Also, it was confusing linking up the eSim to our phones. However, nonetheless after getting it all set up, it worked amazing. The support team was very helpful in refunds and setting everything up.