Poor customer support Ordered 2 esims for Japan data. Was able to install on one device, but not on the 2nd. Even after installation, device 1 did not have data (activation missing perhaps). Raised complaints on ubigi support for both orders - no response. No option to email or call customer service. Terrible experience overall. Edit-26.04.2024: No response from the support team, even 3 days later. Note: To continue with our vacation, we ordered esims from Airalo and Nomad, and both devices were working fine.

Trip to Europe I had a great experience with this eSim service. I used it in Iceland and Austria. The cost is very reasonable and the connection is outstanding. I will use it again for all my future trips.

Clear instructions on how to setup… Clear instructions on how to setup correctly the parts that can not be automated by the app. The service itself does exactly as expected, for reasonable prices.

Great reception everywhere we went. UI needs improvement. Worked well and had reception throughout it everywhere in Japan that we visited. Reception persisted and we had coverage in stations and on trains and in theme parks where the signal could otherwise be disrupted. The only reason why I would dock a star is the lack of ability (or obvious ability) for me to check the remaining data on the app, and the lack of clear instructions around installing and using. Pro tip: don’t buy on a computer or browser. Instead, download the app and use the app to purchase the eSIM. The instructions should be outlined on the website and the website should link to the App Store.

Bad Internet Reception The experience was very bad and disappointed, especially when you're in the train station. Can't get Internet when you need to travel from one place to another place, even in your own hotel room also couldn't get connected. Very angry and won't use the service again.