It was a little complicated but the service and support team were great It was a little complicated getting the service set up for our phones. We weren't aware that we had to pay off our phone first before being able to utalize this service. Also, it was confusing linking up the eSim to our phones. However, nonetheless after getting it all set up, it worked amazing. The support team was very helpful in refunds and setting everything up.

Great reception everywhere we went. UI needs improvement. Worked well and had reception throughout it everywhere in Japan that we visited. Reception persisted and we had coverage in stations and on trains and in theme parks where the signal could otherwise be disrupted. The only reason why I would dock a star is the lack of ability (or obvious ability) for me to check the remaining data on the app, and the lack of clear instructions around installing and using. Pro tip: don’t buy on a computer or browser. Instead, download the app and use the app to purchase the eSIM. The instructions should be outlined on the website and the website should link to the App Store.

Bad Internet Reception The experience was very bad and disappointed, especially when you're in the train station. Can't get Internet when you need to travel from one place to another place, even in your own hotel room also couldn't get connected. Very angry and won't use the service again.

Trip to Japan - April 2024 I was thoroughly impressed with the delivery of the service (in app) and the reliability - I have already recommended your services to other people before they go to Japan. This was much better than using a pocket wifi. The only glitch was when I couldn't check the "balance" of my usage as often it would say ERROR - but it seemed to update in real time and I didn't go over my 10 GB purchase. Thank you very much again :) Happy Customer X

This just made my trip to japan… This just made my trip to japan possible We had a great experience with Ubigi, it has awesome network and coverage in Tokyo, Kyoto, and surrounding The speed and ease of adding extra credit made everything much more enjoyable