Great way to stay connected at a fraction of the cost Currently abroad and have to say it’s been amazing staying connected with Ubigi. Easy to purchase and install and already functioning (so long as you’ve activated your sim) as soon as you arrive.

Ubigi eSIM Ubigi Provides a simpler, cheaper, more flexible solution to obtaining phone data when abroad. If not used to eSims it might be a little confusing at first, but customer service is fast and effective. The future?

Poor customer support Ordered 2 esims for Japan data. Was able to install on one device, but not on the 2nd. Even after installation, device 1 did not have data (activation missing perhaps). Raised complaints on ubigi support for both orders - no response. No option to email or call customer service. Terrible experience overall. Edit-26.04.2024: No response from the support team, even 3 days later. Note: To continue with our vacation, we ordered esims from Airalo and Nomad, and both devices were working fine.

It was a little complicated but the service and support team were great It was a little complicated getting the service set up for our phones. We weren't aware that we had to pay off our phone first before being able to utalize this service. Also, it was confusing linking up the eSim to our phones. However, nonetheless after getting it all set up, it worked amazing. The support team was very helpful in refunds and setting everything up.

Buggy and no support help I topped up my plan and my eSIM broke. Removed it and restarted my phone but it wouldn’t let me reinstall for some reason (kept getting errors) so I tried to reach out for support only to find your websites certificate expired which meant I couldn’t access it at all in Safari. Gave up and just did a charge back with my credit company and enabled AT&Ts international plan… Edit: Absolutely LOVE the canned response from their support team. I have screenshots of the error I received trying to re-add the eSIM (followed their instructions exactly) and the error about their certificate expiration, so yea… absolutely garbage response from their team, their product is just whack.