First time e-sim user As a first time e-sim user, Ubigi provided a simple, easy to use and efficient option. Would recommend and will certainly use for future travel.

Poor customer support Ordered 2 esims for Japan data. Was able to install on one device, but not on the 2nd. Even after installation, device 1 did not have data (activation missing perhaps). Raised complaints on ubigi support for both orders - no response. No option to email or call customer service. Terrible experience overall. Edit-26.04.2024: No response from the support team, even 3 days later. Note: To continue with our vacation, we ordered esims from Airalo and Nomad, and both devices were working fine.

Very satisfied I was very happy with the purchase of my eSim. The installation went smoothly and the internet worked all the time, so no complaints! One thing was that my siblings both got the same eSim, but they went through it much faster for some reason.

Trip to Europe I had a great experience with this eSim service. I used it in Iceland and Austria. The cost is very reasonable and the connection is outstanding. I will use it again for all my future trips.

Connected immediately + throughout Connected immediately. Great connection throughout the trip - my family members had issues with g.maps (they were using a physics sim) but I never did. Cheers ubigi!