Bad customer service Bad customer service. After I upgraded my app broke and after many days of reaching out to them many times, they didn't respond.

Mighty Networks provides a superior platform Mighty Networks provides a superior platform for hosting discussions, online courses, and working groups. It also allowed us to better manage an email list in one place. However, the best part of working with MN is their responsiveness to people like me who are hosting groups on their platform. They listen - they really do - you what is working well and where host have some difficulties. They are very open with the development plan and involve users every step along the way. MN also has a great resource to help everyone be successful along the way.

Customer service is poor I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor. The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.

Mighty Networks is so user friendly! Mighty Networks is so user friendly!! I find it so easy to create all of my spaces and content. I adore the community building features and especially love the DMing feature.

Very honest feedback I love leaving honest, unbiased feedback Selfishly, I thought about this one for a few minutes, because I want this platform for myself :). But how can I do this to Mighty Networks' team? I can't. MN is way ahead of the game. My friend recently suggested to do groups on Facebook, I looked at him and said, MN is in completely different league. We just can't. From customer service, through product quality to features innovation - a whole new world.