Bad customer service Bad customer service. After I upgraded my app broke and after many days of reaching out to them many times, they didn't respond.

Customer service is poor I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor. The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.

Mighty Networks is a phenomenal tool Mighty Networks is a phenomenal tool! I'm the host of The Body By Buckley Community and it's amazing. I'm able to share transformational courses and On-Demand Practices for my clients while also having an active Community engagement. It's so fun to know that we're all in this together and Mighty Networks is one of the best cocreative tools on the market. Gina's passion radiates through the company, and as an entrepreneur myself, I LOVE that. I'd highly recommend for any entrepreneur as Community is the future.

I have 5 groups using Mightnetworks and… I have 5 groups using Mightnetworks and one I cannot get on my computer. It has been a HORRIBLE NIGHTMARE to get help. NO HELP - takes days to get an email only response. I just want access to what I am PAYING FOR. Months later - still no access and it is costing me money and delaying my business ability. I would have used this for my business but after this experience NO WAY.

Personal feeds and payment structure I love your help desk staff. The platform function is fine. What we don't like: 1- The subscription payment for our courses has to be a fixed amount. We run our course using "pay what you want" model. So we end up needing to manage payment other ways which is extremely inconvenient. 2- We don't like that fact that our hosts can not suppress certain posts from circulating to people's feeds.