Bad customer service Bad customer service. After I upgraded my app broke and after many days of reaching out to them many times, they didn't respond.

I have 5 groups using Mightnetworks and… I have 5 groups using Mightnetworks and one I cannot get on my computer. It has been a HORRIBLE NIGHTMARE to get help. NO HELP - takes days to get an email only response. I just want access to what I am PAYING FOR. Months later - still no access and it is costing me money and delaying my business ability. I would have used this for my business but after this experience NO WAY.

Customer service is poor I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor. The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.

Satellite Space Delay I have hosted my community/courses in MN for a few years now and I had a greater vision of how to use the platform. A "stand alone/satellite" course had been promised for well over a year now and I stalled my enrollment for the past 12 months waiting for this change. The stand alone would allow MN users to create lead magnets that would seamlessly lead to community enrollment. I see amazing rollouts of new bells and whistles, which are nice, but I would LOVE to have a satellite to efficiently familiarize leads to the platform while growing my enrollment into my community, rather than building it elsewhere (or muddying up my leads/paying clients (as I've been doing it). Now it's off the list for now, I'm not sure if I should change the way I'm using the platform, move away from the platform in it's entirety, or just continue to pause and wait. The news was quite frustrating. I understand the reasoning for the delay, but with so many other roll outs within the last 12-14 months I feel defeated. This review request came to me in the name of Lucas, not my name, but wanted to share and I am basing this review on the news that the satellite space no longer has a roll out date. Any recommendations would be very helpful.

Great support! I started using Mighty Networks a little over a month ago and it has exceeded my expectations, particularly in the area of customer service. As a host, I've received quick answers to my questions and generous support from the staff. I have felt enormous relief to be part of a community that cares, listens, and gives me what I need to succeed.