Personal feeds and payment structure I love your help desk staff. The platform function is fine. What we don't like: 1- The subscription payment for our courses has to be a fixed amount. We run our course using "pay what you want" model. So we end up needing to manage payment other ways which is extremely inconvenient. 2- We don't like that fact that our hosts can not suppress certain posts from circulating to people's feeds.

A+ Mighty Networks Help Support I appreciate being able to get support quickly when I need help with my community space. I love the regularly scheduled live sessions and the opportunity to ask questions. Mighty Networks is robust and also complex so being able to find help when I need it has been huge.

Customer service is poor I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor. The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.

I have invested years, but can't recommend it. I have invested years into my site here, and it works ok for my business. I'm in too far to quit, but MN has never had good customer service, and the changes they call improvements are silly and ineffective. The graphic design is dull and decades old, recently my use of color for different courses was stripped. Now it all looks alike. It's getting less user-friendly. I had to turn off emails from them because the nagging was insulting. Maybe two stars would be more true.

Mighty Networks is very responsive to… Mighty Networks is very responsive to any questions I have. They are answered in a very timely manner. They also are informative with providing where I can locate documents or answers to questions for my own reference. If there were 10 stars that is how many stars I would give them. They are phenomenal!