Customer service is poor I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor. The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.

We are loving Mighty Networks. We joined Mighty Networks a few months ago and find their platform to be great for our community. Their employees and support staff are very friendly and knowledgeable. Features are easy to use and they are always adding new functionality.

Great support! I started using Mighty Networks a little over a month ago and it has exceeded my expectations, particularly in the area of customer service. As a host, I've received quick answers to my questions and generous support from the staff. I have felt enormous relief to be part of a community that cares, listens, and gives me what I need to succeed.

Mighty Networks is so user friendly! Mighty Networks is so user friendly!! I find it so easy to create all of my spaces and content. I adore the community building features and especially love the DMing feature.

Bad customer service Bad customer service. After I upgraded my app broke and after many days of reaching out to them many times, they didn't respond.