Disappointed with customer service Disappointed with customer service. It takes ages for reps to respond to any query. If they are overwhelmed with lots of queries then TS needs to beef up customer service with headcount.

TrendSpider is a Must for Every Trader I highly recommend TrendSpider if you want the most powerful trading tools that I have seen without having to know to code yourself. There is a whole plethora of useful tools to help traders easily analyze the markets and identify pristine trading opportunies. Dan and his team are top notch at taking care of their customers, and upon request, they will spend time teaching you personally if you do not understand something, if requested.

I had a 1 to 1 with Matt about the… I had a 1 to 1 with Matt about the trendspider backtester, he was very helpful and informative, I enjoyed the session, the backtester is great as is the platform. Thanks.

Stay away from this product! One of the examples is that there is no simple way to use an anchored VWAP. The candle must be selected by right-clicking, finding it in the open menu, and choosing it. When that candle has moving averages, right-clicking on it and choosing VWAP is almost impossible. The moving averages need to be hidden before the right click can be performed. Otherwise, you simply open moving average configurations. The process is time-consuming and annoying! In the absence of clear demo trial options on the site, I subscribed for a year. Within two hours of trying their platform, I contacted customer service and requested a refund. However, according to their "policy", you cannot get your money back! I'm stacked with it for a year!!! Considering the product price, I expected to be more flexible. I wasted my money on that! In my opinion, TradingView is a much better product, and at a better price! In response to Dan: The meeting is not of interest to me. Please refund me. Here's the latest update: March 6 Despite my emails asking Dan to refund me, he ignored them and never replied. Stay away from this company!

Best In Class, And Great Support Too TrendSpider tools are, in my experience, best-in-class. Easy to use, powerful, and convey our analysis clearly. Added to that, the company's support is second to none and the product ambition is superb - there is a constant stream of new features. Highly recommended. Alex King, CEO, Cestrian Capital Research, Inc. (DISCLOSURE - as well as a paying TrendSpider user we are an affiliate partner of the company ie. we resell their services).