School District User
GBThis system does not allow our district… This system does not allow our district autonomy. We can't change the name of a facility or change the capacity without getting approval from our Facilitron rep. We cannot modify our fee schedule easily or adjust permissions in a more dynamic way. This is a terribly inefficient way for us to run business. Facilitron is rigid and not user-friendly. I do like that it is web-based and allows everyone to be on the same page (so to speak) when it comes to scheduling. I would like to see a text option to push text messages to renters, because sometimes people are hard to reach via e-mail or by calling.
Amy Yu
GBI would like a time commitment… I would like a time commitment guarantee of a response from a site. If the site does not respond to a request and the requested permit passes, then the cost to submit that request should be waived. Also, if a refund is given by Facilitron, I would like Facilitron to ask me where to refund the money.
Paige L
GBThe customer service is top notch The customer service is top notch! I get frustrated with how I find my own school facilities -- It is not as easy as it could be, but I have to remember that I may be an atypical customer.
Genyne Vinson
GBGreat experience! My experience is great because of the customer service provided and the willingness to not just be a vendor but a partner in providing real time solutions to issues or needs that come up along the way. Also not to mention the user friendliness of the tool!
Maryann M.
GBA very successful transition to Facilitron! We have been using Facilitron for just over a year now, and it helps make us so much more efficient. The customer service is top notch and always prompt. This program has shifted a lot of the work of facility use from my desk to Facilitron, freeing me up to work on other projects.