Paige L
GBThe customer service is top notch The customer service is top notch! I get frustrated with how I find my own school facilities -- It is not as easy as it could be, but I have to remember that I may be an atypical customer.
Tommy Maloney
GBI works I find the proram fairly easy to use. But my school staff always struggles to create reservations. The programming isn't the most intuative. Staff has to find the dashboard, then the calendar, click events, and remember to set the date (It defaults to whatever the current first calendar date is). I also recently learned that internal comments can be seen by any internal user (all 250 users at my site) and that all internal users can view and comment on any internal request. I was always under the impression that internal comments were for facilitron and site administrators. I also figured users only had access to their own reservations. Overall it works, but its not the easiest platform to use.
Ray
LAAVOID Facilitron!!! AVOID Facilitron!!!! I had some super bad experiences with this company, they charged me so much money even the venue denied my request, but the other agent told me I was supposed to be charged for it. I did not pay attention to my past bill, till now, I found I was charged so much money that I am not suppose to be charged!!! I will have to take legal action and more!!!
Genyne Vinson
GBGreat experience! My experience is great because of the customer service provided and the willingness to not just be a vendor but a partner in providing real time solutions to issues or needs that come up along the way. Also not to mention the user friendliness of the tool!
Nancy Philbrick
GBGood reservation software with some issues. I like how requests for different rooms can be in a different color. I also like that the renter or sponsor initiates the request. Unfortunately, I've had some issues with the agenda view dropping off some information and dropping a whole event when unchecking view details. It would be nice if internal users could see the conflicts on the reservation home page as an approver does, so they can't ignore that there are conflicts.