Your online service is VERY user friendly Your online service is VERY user friendly and when I need to call, I ALWAYS am able to talk to a live person who is understanding and more than helpful. Keep up the great work!!!

I works I find the proram fairly easy to use. But my school staff always struggles to create reservations. The programming isn't the most intuative. Staff has to find the dashboard, then the calendar, click events, and remember to set the date (It defaults to whatever the current first calendar date is). I also recently learned that internal comments can be seen by any internal user (all 250 users at my site) and that all internal users can view and comment on any internal request. I was always under the impression that internal comments were for facilitron and site administrators. I also figured users only had access to their own reservations. Overall it works, but its not the easiest platform to use.

The customer service is top notch The customer service is top notch! I get frustrated with how I find my own school facilities -- It is not as easy as it could be, but I have to remember that I may be an atypical customer.

This system does not allow our district… This system does not allow our district autonomy. We can't change the name of a facility or change the capacity without getting approval from our Facilitron rep. We cannot modify our fee schedule easily or adjust permissions in a more dynamic way. This is a terribly inefficient way for us to run business. Facilitron is rigid and not user-friendly. I do like that it is web-based and allows everyone to be on the same page (so to speak) when it comes to scheduling. I would like to see a text option to push text messages to renters, because sometimes people are hard to reach via e-mail or by calling.

As a frequent user (I use facilitron… As a frequent user (I use facilitron every week day), I would rate the website as average. I have been using the site for the last six months and I understand there may be more I need to learn with regard to its features. I also understand that my settings may be limited to my authorizations. It would be very helpful if reservations could be located by a search (reservation number, reservation holder, event title, specific date, etc...). That would make my job so much easier. On the other hand, I like the calendar vs. agenda feature.