The Stitchery
GBRobust product and Great customer service Like Sew gives us all the features we need to run an efficient quilt shop! We love how robust the product is and if we do have an issue, the Rain customer service team is prompt and complete in dealing with it and getting us back where we need to be. Five stars in our book!
Karen Santa
GBIncreasingly Poor Service, many software glitches On a regular basis, no one picks up the phone for customer service. In addition, there are many software glitches that RainPOS is not interested in improving. Gift Cards, for example, have a program issue that ends up re-assigning a purchaser's name with that of the intended recipient in the data system. This technically allows a customer's private information and any card on file to be used by the purchaser - without the knowledge of the shop. The website interface, and shipping interface, are dated in design and fuctionality. Inventory updating and tracking is poorly designed. And finally, please know that NOTHING can be removed from your inventory. Every item and it's variants are kept in your system forever.
Pat Miller
GBLove working with this Not only does the program integrate my point of sale with my website, but customer support is great. It is nice that you know you are going to be talking to someone who works for the company in Utah instead of a third party call center.
Renita
GBNot the Best POS Everytime there has been an "improvement," there tends to be something that is removed that you were using; especially in reports. There have been multiple occasions where after receiving the product, the quantity has not been added to the product. It is hard to keep an accurate inventory. You were forced to use their credit card system. Multiple occasions where the system quits working and the credit card terminals have to be rebooted.
Carol
CARain was able to give us a really quick… Rain was able to give us a really quick turn-around on submitting data to going live. Additionally, the CSR with whom we worked was quite knowledgeable and able to answer all kinds of questions.