Sara
GBThis company misrepresented itself to… This company misrepresented itself to us. The sales people told us that they could accomodate our needs but once we migrated they were like "oh we can't do that." some of these things are minor others are significant. Now we are being charged extra because RAIN is unable to do what we need as far as processing credit cards. we need to be able to accept local chamber of commerce gift cards via our credit card processing. if RAIN could do that we would switch but because RAIN lacks the capability to meet that need you're charging us extra. its a really smarmy and underhanded way to do business.
C W
GBDEEPLY regret moving to Rain Straight up lied to get me to sign up. Lack of expertise. There is no continuity of support- call 5 times for the same reason and get 5 different people who have to start from scratch on the problem. Unable to get basic info on my inventory and don't even get me started on how much $ i have lost on my website since we switched. It is rare that anything gets resolved within a weeks time. Nightmare from migration forward.
The Stitchery
GBRobust product and Great customer service Like Sew gives us all the features we need to run an efficient quilt shop! We love how robust the product is and if we do have an issue, the Rain customer service team is prompt and complete in dealing with it and getting us back where we need to be. Five stars in our book!
Samantha
GBOne of the worst POS systems After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.
Carma Koester
GBThey have been supportive They have been supportive and answer questions, by means of a ticket mostly. The system is better than other POS's. We learn something new regularly. They are good with updates.