Sara
GBThis company misrepresented itself to… This company misrepresented itself to us. The sales people told us that they could accomodate our needs but once we migrated they were like "oh we can't do that." some of these things are minor others are significant. Now we are being charged extra because RAIN is unable to do what we need as far as processing credit cards. we need to be able to accept local chamber of commerce gift cards via our credit card processing. if RAIN could do that we would switch but because RAIN lacks the capability to meet that need you're charging us extra. its a really smarmy and underhanded way to do business.
Pheobe Kimble
GBI dislike how rainpro has been handling… I dislike how rainpro has been handling my account. When I have a problem, they take too long to respond. Also, the change in how they handle the deposits. They are not available in your account until two days later. They keep going up on my billing. They were the best when they first started but when they decided to take on more responsibilities I felt like they were not ready for the changes.
Bizz McKilligan
CAI love how the software is designed… I love how the software is designed around the industry, so it has everything we need. Support is always very quick and helpful when something is confusing. I do find that it can be pretty easy to do things in the wrong order and break the system sometimes, but that's mostly a matter of getting to know it better.
Carol
CARain was able to give us a really quick… Rain was able to give us a really quick turn-around on submitting data to going live. Additionally, the CSR with whom we worked was quite knowledgeable and able to answer all kinds of questions.
Pat Miller
GBLove working with this Not only does the program integrate my point of sale with my website, but customer support is great. It is nice that you know you are going to be talking to someone who works for the company in Utah instead of a third party call center.