Ron Vincent --
GBMy experience today with the customer… My experience today with the customer serice rep was good but overall my experience with RAIN POS has been bad. The key issue is that the transfer of data to our QB Cesktop hasn't worked propoerly and no one seem to be able to fix it or give us an honest assessment of what to do. Someone from develpoment should call me
Debbie
GBWe love the RAIN POS system We love the RAIN POS system. We've mastered it to the point that it will do everything we need it to do for us. My only reason for not giving it five stars: I only wish that suggestions for improvements or feature updates that we request would get implemented without others having to ask for the same feature before it is even considered or addressed. Also, we had two issues serious enough to get sent up the chain for "developers" to look at, and it took months for the issues to get resolved. In one case, it should have been addressed within hours or no longer than a day at most (our online store was applying discounts where it shouldn't have.) It was over a month before we heard anything. Your support team is a strong point for your brand. Very knowledgeable, patient, and kind. They represent you well.
Bizz McKilligan
CAI love how the software is designed… I love how the software is designed around the industry, so it has everything we need. Support is always very quick and helpful when something is confusing. I do find that it can be pretty easy to do things in the wrong order and break the system sometimes, but that's mostly a matter of getting to know it better.
Sati Glenn
GBCustomer service is fantastic Customer service is fantastic! In-house payment processing is really slow, though. The last payment processed I used had the funds in my account overnight. Woth Rain, it's days.... sometimes many if Monday is a holiday.
Samantha
GBOne of the worst POS systems After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.