Renet McCall
GBIt has been a terrific experience It has been a terrific experience. Both my lead contact and my program educator were very helpful and kind. There is always a learning curve when tackling a new program but once you dig in, you learn more as you go. One day at a time. One learning accomplishment at a time. Blessings
Sati Glenn
GBCustomer service is fantastic Customer service is fantastic! In-house payment processing is really slow, though. The last payment processed I used had the funds in my account overnight. Woth Rain, it's days.... sometimes many if Monday is a holiday.
Samantha
GBOne of the worst POS systems After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.
Ron Vincent --
GBMy experience today with the customer… My experience today with the customer serice rep was good but overall my experience with RAIN POS has been bad. The key issue is that the transfer of data to our QB Cesktop hasn't worked propoerly and no one seem to be able to fix it or give us an honest assessment of what to do. Someone from develpoment should call me
Debbie
GBWe love the RAIN POS system We love the RAIN POS system. We've mastered it to the point that it will do everything we need it to do for us. My only reason for not giving it five stars: I only wish that suggestions for improvements or feature updates that we request would get implemented without others having to ask for the same feature before it is even considered or addressed. Also, we had two issues serious enough to get sent up the chain for "developers" to look at, and it took months for the issues to get resolved. In one case, it should have been addressed within hours or no longer than a day at most (our online store was applying discounts where it shouldn't have.) It was over a month before we heard anything. Your support team is a strong point for your brand. Very knowledgeable, patient, and kind. They represent you well.