Carol
CARain was able to give us a really quick… Rain was able to give us a really quick turn-around on submitting data to going live. Additionally, the CSR with whom we worked was quite knowledgeable and able to answer all kinds of questions.
C W
GBDEEPLY regret moving to Rain Straight up lied to get me to sign up. Lack of expertise. There is no continuity of support- call 5 times for the same reason and get 5 different people who have to start from scratch on the problem. Unable to get basic info on my inventory and don't even get me started on how much $ i have lost on my website since we switched. It is rare that anything gets resolved within a weeks time. Nightmare from migration forward.
Bizz McKilligan
CAI love how the software is designed… I love how the software is designed around the industry, so it has everything we need. Support is always very quick and helpful when something is confusing. I do find that it can be pretty easy to do things in the wrong order and break the system sometimes, but that's mostly a matter of getting to know it better.
Sati Glenn
GBCustomer service is fantastic Customer service is fantastic! In-house payment processing is really slow, though. The last payment processed I used had the funds in my account overnight. Woth Rain, it's days.... sometimes many if Monday is a holiday.
Amanda
GBWe've run into a bit of trouble We've run into a bit of trouble, like Paid Outs not being tracked well or findable. I haven't loved the support team yet. I'd like one continuous person. Relationships are important to efficiency. The search feature is frustrating. It's caps and comma sensitive. I'd like it to be a bit "smarter" of a search option.