My experience today with the customer… My experience today with the customer serice rep was good but overall my experience with RAIN POS has been bad. The key issue is that the transfer of data to our QB Cesktop hasn't worked propoerly and no one seem to be able to fix it or give us an honest assessment of what to do. Someone from develpoment should call me

Increasingly Poor Service, many software glitches On a regular basis, no one picks up the phone for customer service. In addition, there are many software glitches that RainPOS is not interested in improving. Gift Cards, for example, have a program issue that ends up re-assigning a purchaser's name with that of the intended recipient in the data system. This technically allows a customer's private information and any card on file to be used by the purchaser - without the knowledge of the shop. The website interface, and shipping interface, are dated in design and fuctionality. Inventory updating and tracking is poorly designed. And finally, please know that NOTHING can be removed from your inventory. Every item and it's variants are kept in your system forever.

DEEPLY regret moving to Rain Straight up lied to get me to sign up. Lack of expertise. There is no continuity of support- call 5 times for the same reason and get 5 different people who have to start from scratch on the problem. Unable to get basic info on my inventory and don't even get me started on how much $ i have lost on my website since we switched. It is rare that anything gets resolved within a weeks time. Nightmare from migration forward.

We've run into a bit of trouble We've run into a bit of trouble, like Paid Outs not being tracked well or findable. I haven't loved the support team yet. I'd like one continuous person. Relationships are important to efficiency. The search feature is frustrating. It's caps and comma sensitive. I'd like it to be a bit "smarter" of a search option.

We love the RAIN POS system We love the RAIN POS system. We've mastered it to the point that it will do everything we need it to do for us. My only reason for not giving it five stars: I only wish that suggestions for improvements or feature updates that we request would get implemented without others having to ask for the same feature before it is even considered or addressed. Also, we had two issues serious enough to get sent up the chain for "developers" to look at, and it took months for the issues to get resolved. In one case, it should have been addressed within hours or no longer than a day at most (our online store was applying discounts where it shouldn't have.) It was over a month before we heard anything. Your support team is a strong point for your brand. Very knowledgeable, patient, and kind. They represent you well.