Pheobe Kimble
GBI dislike how rainpro has been handling… I dislike how rainpro has been handling my account. When I have a problem, they take too long to respond. Also, the change in how they handle the deposits. They are not available in your account until two days later. They keep going up on my billing. They were the best when they first started but when they decided to take on more responsibilities I felt like they were not ready for the changes.
Sara
GBThis company misrepresented itself to… This company misrepresented itself to us. The sales people told us that they could accomodate our needs but once we migrated they were like "oh we can't do that." some of these things are minor others are significant. Now we are being charged extra because RAIN is unable to do what we need as far as processing credit cards. we need to be able to accept local chamber of commerce gift cards via our credit card processing. if RAIN could do that we would switch but because RAIN lacks the capability to meet that need you're charging us extra. its a really smarmy and underhanded way to do business.
Bizz McKilligan
CAI love how the software is designed… I love how the software is designed around the industry, so it has everything we need. Support is always very quick and helpful when something is confusing. I do find that it can be pretty easy to do things in the wrong order and break the system sometimes, but that's mostly a matter of getting to know it better.
Samantha
GBOne of the worst POS systems After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.
Amanda
GBWe've run into a bit of trouble We've run into a bit of trouble, like Paid Outs not being tracked well or findable. I haven't loved the support team yet. I'd like one continuous person. Relationships are important to efficiency. The search feature is frustrating. It's caps and comma sensitive. I'd like it to be a bit "smarter" of a search option.