Sati Glenn
GBCustomer service is fantastic Customer service is fantastic! In-house payment processing is really slow, though. The last payment processed I used had the funds in my account overnight. Woth Rain, it's days.... sometimes many if Monday is a holiday.
Ron Vincent --
GBMy experience today with the customer… My experience today with the customer serice rep was good but overall my experience with RAIN POS has been bad. The key issue is that the transfer of data to our QB Cesktop hasn't worked propoerly and no one seem to be able to fix it or give us an honest assessment of what to do. Someone from develpoment should call me
Carma Koester
GBThey have been supportive They have been supportive and answer questions, by means of a ticket mostly. The system is better than other POS's. We learn something new regularly. They are good with updates.
Carol
CARain was able to give us a really quick… Rain was able to give us a really quick turn-around on submitting data to going live. Additionally, the CSR with whom we worked was quite knowledgeable and able to answer all kinds of questions.
Karen Santa
GBIncreasingly Poor Service, many software glitches On a regular basis, no one picks up the phone for customer service. In addition, there are many software glitches that RainPOS is not interested in improving. Gift Cards, for example, have a program issue that ends up re-assigning a purchaser's name with that of the intended recipient in the data system. This technically allows a customer's private information and any card on file to be used by the purchaser - without the knowledge of the shop. The website interface, and shipping interface, are dated in design and fuctionality. Inventory updating and tracking is poorly designed. And finally, please know that NOTHING can be removed from your inventory. Every item and it's variants are kept in your system forever.