Increasingly Poor Service, many software glitches On a regular basis, no one picks up the phone for customer service. In addition, there are many software glitches that RainPOS is not interested in improving. Gift Cards, for example, have a program issue that ends up re-assigning a purchaser's name with that of the intended recipient in the data system. This technically allows a customer's private information and any card on file to be used by the purchaser - without the knowledge of the shop. The website interface, and shipping interface, are dated in design and fuctionality. Inventory updating and tracking is poorly designed. And finally, please know that NOTHING can be removed from your inventory. Every item and it's variants are kept in your system forever.

I still don’t have any answers about… I still don’t have any answers about the website or how to get more orders. It’s been over a year and I barely get one order every month or two. I’ve tried emailing and not gotten a response. It’s fairly frustrating and expensive having a website if nothing is being sold

Very Happy LikeSew (Rain) Customer! We've been a Rain (LikeSew) customer for almost 4 years. Pricing is fair for what we use (website, marketing and point-of-sale.) We looked at other options, but the integration between the various modules (specifically, between the point-of-sale and website) is crucial! Having someone sold out (the last one) in the store and automatically getting removed from the website is a huge timesaver (and prevents disappointed customers!) and the integration that allows us to automatically add pictures, descriptions, pricing, etc.) is also a HUGE timesaver! On the few occasions we've had to call support, we've had great response time and quick resolution to our problems. Finally, Rain has been reasonable in listening to our requests for improvements (and have implemented a few!) We're pleased with the company, the people and the product!

We love the RAIN POS system We love the RAIN POS system. We've mastered it to the point that it will do everything we need it to do for us. My only reason for not giving it five stars: I only wish that suggestions for improvements or feature updates that we request would get implemented without others having to ask for the same feature before it is even considered or addressed. Also, we had two issues serious enough to get sent up the chain for "developers" to look at, and it took months for the issues to get resolved. In one case, it should have been addressed within hours or no longer than a day at most (our online store was applying discounts where it shouldn't have.) It was over a month before we heard anything. Your support team is a strong point for your brand. Very knowledgeable, patient, and kind. They represent you well.

One of the worst POS systems After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.