Luminar Neo 1.19 crashed solved Luminar Neo 1.19 crashed when I go in the edit module. Very good customer service. Very fast replying, friendly, helpful and understanding, temporary solution by changing the language from Dutch to English solves the problem and shortly after that they bring out a hotfix to solve the language problem for good.

Customer service went above and beyond… Customer service went above and beyond helping me solve some issues I was having getting the software to work properly on my computer because of how my computer was configured. I emailed them, and Volodymyr responded quickly and stayed with me via email until everything was working correctly. In today's world, this level of service is certainly deserving of compliment and a showing of appreciation. Thank you for all of the help. Oh yes, I absolutely love the software too and highly recommend it!!

Technical staff won't let you down. After working great and sometimes bugs, I can rely on the technical staff that will respond to my demands quite fast ( faster than me anyway).

Latest update Tried unsuccessfully to open Neo for latest update. Contacted help asking for advice. They sent back a list of instructions to try and open the programme. Being elderly couldn't understand half the technicalities and said so. Received reply telling me to uninstall and re-install. Started to follow the simplified instructions when 'update' flashed onto the screen.Clicked on to it and voila it all happened and I was able to open and use the updated software. Very prompt replies to my queries.

A very good helpdesk! Because my PC broke down Because my PC broke down, I (85 years old) had to switch to my MacBookPro. The ladies at the LuminarNEO help desk have been extremely friendly and helpful to me, so that I can now share my edited photos with friends.