Amazing customer service and great product Amazing customer service as well as an amazing product - many updates come with this product and my last one had a snag...A email for help was answered within an hour with the exact fix, easy to follow instructions and bam I was back to editing.

I tried to solve alone my problem... I tried to solve alone my problem. Therefore I used two days. When I ask help at the support team of Skylum, I obtain in one hour a quick and very efficacious solution. It seems me as magic as their software Luminar Neo. So many thanks !

Fast and Helpful Responses to Your Questions! One of the things I love about Luminar Neo support is how fast they respond to your tech questions! And when you ask for instructions, they will send you both written steps and screen shots that address your concern. Very pleased, as I am a senior and sometimes things are not intuitive to me. :)

Latest update Tried unsuccessfully to open Neo for latest update. Contacted help asking for advice. They sent back a list of instructions to try and open the programme. Being elderly couldn't understand half the technicalities and said so. Received reply telling me to uninstall and re-install. Started to follow the simplified instructions when 'update' flashed onto the screen.Clicked on to it and voila it all happened and I was able to open and use the updated software. Very prompt replies to my queries.

I have a 2-seat licence I have a 2-seat licence. One for my desktop computer (main use), one for my laptop (used occasionally when travelling). I recently discovered I couldn't load the extensions and generative tools on the laptop. I sent a request for assistance, and it was provided promptly, and the problem was solved. It did show up late in my inbox, but that was operator error. I didn't check the spam folder. oops.. ;) Thanks so much for the quick response!!