Brian Blake
CAAmazing customer service and great product Amazing customer service as well as an amazing product - many updates come with this product and my last one had a snag...A email for help was answered within an hour with the exact fix, easy to follow instructions and bam I was back to editing.
Corinne alessandro D.
FRTechnical staff won't let you down. After working great and sometimes bugs, I can rely on the technical staff that will respond to my demands quite fast ( faster than me anyway).
Jan Kat
NLLuminar Neo 1.19 crashed solved Luminar Neo 1.19 crashed when I go in the edit module. Very good customer service. Very fast replying, friendly, helpful and understanding, temporary solution by changing the language from Dutch to English solves the problem and shortly after that they bring out a hotfix to solve the language problem for good.
Rita
BEProblems Luminar Neo as a plugin after the last update After the last update of Luminar Neo I had some problems opening the plugin in Photoshop and Lightroom. I received a quick response to my request for help. I had to reinstall and uninstall several times following the instructions, but it all worked out in the end. Every question was responded quickly, friendly and efficiently, even in the weekends and late in the evening. Thank you!
NY MG
USSlow launch, QUICK solution Subsequent to downloading the latest update of Luminar Neo, the program launch time increased to an unacceptable SEVEN minutes. I contacted Skylum tech support which provided me with a simple solution that reduced the launch time to UNDER ten seconds. REALLY! Excellent service, terrific software!