Technical staff won't let you down. After working great and sometimes bugs, I can rely on the technical staff that will respond to my demands quite fast ( faster than me anyway).

Support team are really good I have to say that the support team do a great job. I had drive issues and had to re-load Neo a few times and when I contacted the team the turnaround was very speedy and helped me a lot. Considering the awful circumstances in Ukraine I say they are doing a great job. Many thanks.

Amazing customer service and great product Amazing customer service as well as an amazing product - many updates come with this product and my last one had a snag...A email for help was answered within an hour with the exact fix, easy to follow instructions and bam I was back to editing.

Customer service went above and beyond… Customer service went above and beyond helping me solve some issues I was having getting the software to work properly on my computer because of how my computer was configured. I emailed them, and Volodymyr responded quickly and stayed with me via email until everything was working correctly. In today's world, this level of service is certainly deserving of compliment and a showing of appreciation. Thank you for all of the help. Oh yes, I absolutely love the software too and highly recommend it!!

Problems Luminar Neo as a plugin after the last update After the last update of Luminar Neo I had some problems opening the plugin in Photoshop and Lightroom. I received a quick response to my request for help. I had to reinstall and uninstall several times following the instructions, but it all worked out in the end. Every question was responded quickly, friendly and efficiently, even in the weekends and late in the evening. Thank you!