S. Nyland
USFast and Helpful Responses to Your Questions! One of the things I love about Luminar Neo support is how fast they respond to your tech questions! And when you ask for instructions, they will send you both written steps and screen shots that address your concern. Very pleased, as I am a senior and sometimes things are not intuitive to me. :)
G. Van Poelgeest
NLA very good helpdesk! Because my PC broke down Because my PC broke down, I (85 years old) had to switch to my MacBookPro. The ladies at the LuminarNEO help desk have been extremely friendly and helpful to me, so that I can now share my edited photos with friends.
Warren Hoo
USNew folder resolves problem exporting jpg files After working on another batch of images I was unable to export jpegs. Aurora HDR just hung up and I was forced to closed the Aurora HDR Program. After two days of this, I searched Google, found nothing helpful. Going back to the program I saw a chat button and was delighted on a California Saturday morning there was a LIVE PERSON on the other end of the chat. She sent my need over to tech support and within perhaps five minutes I had an emailed response with three suggestions to fix the problem. Creating a new folder for saving my files fixed my issue. Good to know that after years of owning Aurora, it's my first time using the support chat and am very pleased at the courtesy, speed and efficiency my problem was resolved.
Jean
ITI tried to solve alone my problem... I tried to solve alone my problem. Therefore I used two days. When I ask help at the support team of Skylum, I obtain in one hour a quick and very efficacious solution. It seems me as magic as their software Luminar Neo. So many thanks !
Julius Debuschewitz
CAI just wanted to thank the Luminar Team… I just wanted to thank the Luminar Team for the fantastic service during the time I have been using the software (which, by the way, is superb). Even silly little questions were answered promptly and with patience, and I have never felt ignored. In addition, I really appreciate the preset bundle I received as a birthday present today. What a nice surprise. Classy all the way around!!