Luminar Neo 1.19 crashed solved Luminar Neo 1.19 crashed when I go in the edit module. Very good customer service. Very fast replying, friendly, helpful and understanding, temporary solution by changing the language from Dutch to English solves the problem and shortly after that they bring out a hotfix to solve the language problem for good.

A very good helpdesk! Because my PC broke down Because my PC broke down, I (85 years old) had to switch to my MacBookPro. The ladies at the LuminarNEO help desk have been extremely friendly and helpful to me, so that I can now share my edited photos with friends.

New folder resolves problem exporting jpg files After working on another batch of images I was unable to export jpegs. Aurora HDR just hung up and I was forced to closed the Aurora HDR Program. After two days of this, I searched Google, found nothing helpful. Going back to the program I saw a chat button and was delighted on a California Saturday morning there was a LIVE PERSON on the other end of the chat. She sent my need over to tech support and within perhaps five minutes I had an emailed response with three suggestions to fix the problem. Creating a new folder for saving my files fixed my issue. Good to know that after years of owning Aurora, it's my first time using the support chat and am very pleased at the courtesy, speed and efficiency my problem was resolved.

Problems Luminar Neo as a plugin after the last update After the last update of Luminar Neo I had some problems opening the plugin in Photoshop and Lightroom. I received a quick response to my request for help. I had to reinstall and uninstall several times following the instructions, but it all worked out in the end. Every question was responded quickly, friendly and efficiently, even in the weekends and late in the evening. Thank you!

I tried to solve alone my problem... I tried to solve alone my problem. Therefore I used two days. When I ask help at the support team of Skylum, I obtain in one hour a quick and very efficacious solution. It seems me as magic as their software Luminar Neo. So many thanks !