We had a bit of a complicated issue… We had a bit of a complicated issue regarding account login. It was super urgent as we had a domain which had not been renewed and a former colleague who wad created the account and who had left the company without a proper handover. Kevin B was AMAZING in his help - efficient, creative and with a profound knowledge of the account ownership process. MUCH APPRECIATED, Kevin! Thank you.

Support Response the support team was on spot with how they handled and responded to the queries I had

Kind and patient agent Marcello was incredibly patient and understanding. As someone who didn't understand domains too well, he was patient and explanatory. Fantastic chap.

Great support responsive Isabel S provide me a great support for my issue. Every question I had I was getting the right explanation. Just great support and quick 5min max I finished and got answer for what I needed. My ratio for Isabel S 100 / 10

What a great service from the chat… What a great service from the chat room...instant connection with Kevin B, immediate understanding of the issue and then verification that it had been resolved and no further action was needed. Of course, this is what all chats should be doing, but this standout service is not replicated in any other hosting service that I use...which means I will now consider using 101 more often in the future! Funny how that works.. ;-]