Isabel S was stellar -- got my answer… Isabel S was stellar -- got my answer and your chatbot stays popped up on all the pages - very nice interaction as it is hard to keep the iframe open across pages.

We had a bit of a complicated issue… We had a bit of a complicated issue regarding account login. It was super urgent as we had a domain which had not been renewed and a former colleague who wad created the account and who had left the company without a proper handover. Kevin B was AMAZING in his help - efficient, creative and with a profound knowledge of the account ownership process. MUCH APPRECIATED, Kevin! Thank you.

What a great service from the chat… What a great service from the chat room...instant connection with Kevin B, immediate understanding of the issue and then verification that it had been resolved and no further action was needed. Of course, this is what all chats should be doing, but this standout service is not replicated in any other hosting service that I use...which means I will now consider using 101 more often in the future! Funny how that works.. ;-]

Excellent support. I am very impressed with the support received from Marcelo. I've worked with him twice over the last week. He's courteous and very knowledgeable. He even called me instead of working through a chat to make it easier. Registrars are a dime a dozen. It's the service that makes one stand out above the others.

Marcelo is a pro Marcelo did a very good job to help me. In 15 minutes everything was fixed.