A bad experience A bad experience. I hope it doesn't happen to you as well. My domain was set to expire on January 24th. On the morning of January 24th, I placed a renewal order on the website, made the payment, and received confirmation that it had been renewed. On January 25th, they opened a ticket stating that I should have renewed it by January 23rd at 11:59 PM. They have taken away my domain and put it up for auction! My ticket number is 101CM-362328. I am providing it in case they try to claim that this review is not true.

Excellent support. I am very impressed with the support received from Marcelo. I've worked with him twice over the last week. He's courteous and very knowledgeable. He even called me instead of working through a chat to make it easier. Registrars are a dime a dozen. It's the service that makes one stand out above the others.

We had a bit of a complicated issue… We had a bit of a complicated issue regarding account login. It was super urgent as we had a domain which had not been renewed and a former colleague who wad created the account and who had left the company without a proper handover. Kevin B was AMAZING in his help - efficient, creative and with a profound knowledge of the account ownership process. MUCH APPRECIATED, Kevin! Thank you.

Joanna was knowledgeable and courteous Joanna was knowledgeable and courteous. She did up-selling, but not overpowering. She did this by offering the upsell, but telling me why this new feature would be necessary. She helped me through a potentially difficult situation. Very good company representative in Joanna.

Isabel S was stellar -- got my answer… Isabel S was stellar -- got my answer and your chatbot stays popped up on all the pages - very nice interaction as it is hard to keep the iframe open across pages.