We were experiencing some formatting… We were experiencing some formatting issues with notification emails. Problem couldn't solved by their support team and was escalated to a senior support member who fixed it promptly. Great service! Thanks.

The support agent was knowledgeable and… The support agent was knowledgeable and polite and recommended well-thought out and clear steps to resolve the issue I was having.

Good (but bloated) Product - Customer Service POOR The product itself is fine. The customer support people are nice - but their customer service is horrible. You cannot reach anyone by telephone. Their auto-renewal is EXTREMELY frustrating. The initial billing is about 50% of the "normal" billing and then they start hounding you with renewal messages. They will tell you they can give you a "partial refund" if you go ahead and renew at the "normal" price rather than just offering an appropriate price up front. Frankly, I like their product. I think their "normal" pricing is about 1/3 higher than it should be - and evidently so do they if they are willing to give you a "partial refund" if you renew. It feels a bit like the company is being run by folks who really love developing software - but don't like to focus on the nuts and bolts of true customer satisfaction/service. Full disclosure - I'm trying to cancel my latest purchase as I write this and I will never get involved with the company again. It was several days of hassle that was unnecessary if they just had clear and customer-centric processes, information, and support. They've lost this customer for good.

Quick Support Had some problems filtering out the number slider values in the notification email that were 0. I struggles making my own filter for a while, but eventually broke down and asked support. They replied in less than 2 hours and pointed me in the right direction with some example code. Very helpful and fast

Excellent support for the novice user Excellent support for the novice user. They don't necessarily fix your issue but rather point out resources that help you achieve your goals. It really then becomes a learning opportunity that can be applied to future requirements. Pranali was excellent in offering timely support. Kudos Pranali.