WPForms - great product and great customer service Have used WPForms for several years now and have been very impressed with the functionality it provides and its stability. Haven't had to use customer support too often but when I did so recently I was very impressed with the service I received. (Thank you Omar). Great follow-up and great attention to detail.

WPFoms is very much Professional and Excellent plugin I have been using WPFoms for last one year and found tremendous results. Easy to use and results oriented. Keep it up WPFoms team. I would like to congratulate you all for this professional plugin which is necessary for my WordPress website.

Excellent support for the novice user Excellent support for the novice user. They don't necessarily fix your issue but rather point out resources that help you achieve your goals. It really then becomes a learning opportunity that can be applied to future requirements. Pranali was excellent in offering timely support. Kudos Pranali.

Help when you need it Yet another great experience with WP Forms technical support. I had a technical issue which I wasn't able to resolve. After raising a support ticket Omar quickly identified the problem and was able to provide me with the code changes that solved it. In my experience, the WP Forms support team have always been quick to help when needed.

Good (but bloated) Product - Customer Service POOR The product itself is fine. The customer support people are nice - but their customer service is horrible. You cannot reach anyone by telephone. Their auto-renewal is EXTREMELY frustrating. The initial billing is about 50% of the "normal" billing and then they start hounding you with renewal messages. They will tell you they can give you a "partial refund" if you go ahead and renew at the "normal" price rather than just offering an appropriate price up front. Frankly, I like their product. I think their "normal" pricing is about 1/3 higher than it should be - and evidently so do they if they are willing to give you a "partial refund" if you renew. It feels a bit like the company is being run by folks who really love developing software - but don't like to focus on the nuts and bolts of true customer satisfaction/service. Full disclosure - I'm trying to cancel my latest purchase as I write this and I will never get involved with the company again. It was several days of hassle that was unnecessary if they just had clear and customer-centric processes, information, and support. They've lost this customer for good.