Bug in the software There was an issue with a payment interface, fixed within an hour or two of support opening for the day. Its not the software bugs that we mind - what matters is how its fixed. This was fixed first time and quickly, just what you want from a software company. Really A+ service.

These guys actually listen to their users I needed an important feature to complete a client project but discovered it was inly included in the most expensive Pro plan. I pointed out that this feature (the layout module for creating columns) is really a basic feature that should be included in every plan. Within 40 min the WP Forms tech support emailed me back and they had made this module available in every plan, and even updated the support article for this module. I have never seen a software company listen to their users this fast. WP Forms has won my loyalty!

Help when you need it Yet another great experience with WP Forms technical support. I had a technical issue which I wasn't able to resolve. After raising a support ticket Omar quickly identified the problem and was able to provide me with the code changes that solved it. In my experience, the WP Forms support team have always been quick to help when needed.

The support agent was knowledgeable and… The support agent was knowledgeable and polite and recommended well-thought out and clear steps to resolve the issue I was having.

Excellent support for the novice user Excellent support for the novice user. They don't necessarily fix your issue but rather point out resources that help you achieve your goals. It really then becomes a learning opportunity that can be applied to future requirements. Pranali was excellent in offering timely support. Kudos Pranali.