Grandmother passed away. Update: Staff has issued me a refund and offered to switch the current membership to a new family member. They were very communicative and wanted to make things right. Grandmother passed about 1 month into the purchase - we hadn't been able to answer a single question, let alone print any physical copy. I asked for a refund, if they needed evidence, or anything, and they refused. I would have figured a company in this "area" would be better suited to dealing with these situations. Edit: to their response below - I have responded to their emails. They told me it is within their policy to issue a refund in this situation. Yet, they have not issued a refund to me. They want me to change or delete my review - I said, I would consider that if they issued the refund to me.

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A Spark of Creativity for Writers As a writer, I often struggle to find inspiration for new projects. The platform became an unexpected source of creativity. The process of crafting my memoir unearthed forgotten stories and reignited my passion for storytelling. The platform's flexibility allowed me to weave in poems, short stories, and even song lyrics alongside traditional prose. In the end, my custom book wasn't just a memoir; it was a springboard for future creative endeavors.

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