Grandmother passed away. Update: Staff has issued me a refund and offered to switch the current membership to a new family member. They were very communicative and wanted to make things right. Grandmother passed about 1 month into the purchase - we hadn't been able to answer a single question, let alone print any physical copy. I asked for a refund, if they needed evidence, or anything, and they refused. I would have figured a company in this "area" would be better suited to dealing with these situations. Edit: to their response below - I have responded to their emails. They told me it is within their policy to issue a refund in this situation. Yet, they have not issued a refund to me. They want me to change or delete my review - I said, I would consider that if they issued the refund to me.

Preserving Precious Memories I'm so grateful I found this platform! My parents are getting older, and I wanted a way to capture their life stories and memories for future generations. They provided the perfect platform.

Leaving a Legacy for My Children With their platform, I was able to create a custom book filled with stories, photos, and even voice recordings. Highly recommended!

A Collaborative Effort We all enjoyed reminiscing together, and it brought us closer. The end result - a custom book filled with our family history - is a treasure we'll cherish forever.

Overcoming Writer's Block I've always wanted to write my autobiography, but I struggled with writer's block. The user-friendly prompts and guided exercises helped me overcome this hurdle. It gave me a starting point and nudged me to explore different aspects of my life.