Great service and tool The ability to customize the tool to your needs and having your own analyst that understands your operations, has been one of the best vendor experiences. Online training tools could use some more enhancements to assist self taught users, but overall I would recommend this tool. My analyst has been hands and I've pulled him in several directions.

Program advancement Shreya is instrumental in moving our vendor program forward. She has spent many hours supporting our questions and needs in efforts to streamline processes with our SMEs. Shreya has built a partnership with my team that has been productive, meaningful, and effective. Thank you!

Unmatched Customer Support and Feature Rich Products! The product is excellent, the customer service is unmatched, and they really listen and react to customer feedback. They are truly one of the best vendors I have ever worked with.

First year with LogicManager We implemented LogicManager one year ago to manage all our IT Compliance related activities more efficiently. For this we decided on a step-by-step approach to include one area after the other, starting with the internal and external frameworks we need to comply to. Additionally then including more workflow/assignment based activities. One year later we already achieved a lot, but still have areas to include. For this a great support team is available, usually providing feedback or creating structures in the solution within several days. LogicManagers approach is to enable the customer to set up a lot of activities and include content oneself, and being always available to support in case of challenges.Same for the reporting. Pros: + Great support + Easy start + standardized Risk Management solution having a lot of use cases ready + Easy workflow functionality + No big effort at the beginning but continuous effort over time due to step-by-step content roll-out Cons: - Due to standardization limitation to changes, thus standard Compliance task (eg SOX) need to follow the well developed functions available (processes follow tool) - As there is usually a multi step approach for including content from the start, one needs to keep track with implementing and not stop in the middle of activities due to longer time-frame (no big bang with a time consuming project at start) - As an US based company not yet having data center in EU region which limits the scope of functions to be implemented for an European company

Strong GRC Solution with great customer support... LogicManager is a top tier integrated solution that adds a ton of value to ERM. They provide a lot of flexibility with automating existing workflows/processes and their dedicated Advisory Analyst are always there to help. Their Advisory Analysts also do a fantastic job with guiding you through implementation and suggesting ways to improve your overall program. Definitely recommend!