Great service and tool The ability to customize the tool to your needs and having your own analyst that understands your operations, has been one of the best vendor experiences. Online training tools could use some more enhancements to assist self taught users, but overall I would recommend this tool. My analyst has been hands and I've pulled him in several directions.

Outstanding Customer Care Daniel Chu and his team have always been very responsive and helpful to any questions or queries we've had. I cannot fault their expertise, their willingness to help with any questions or queries. We have experienced exceptional Customer Care to-date

First year with LogicManager We implemented LogicManager one year ago to manage all our IT Compliance related activities more efficiently. For this we decided on a step-by-step approach to include one area after the other, starting with the internal and external frameworks we need to comply to. Additionally then including more workflow/assignment based activities. One year later we already achieved a lot, but still have areas to include. For this a great support team is available, usually providing feedback or creating structures in the solution within several days. LogicManagers approach is to enable the customer to set up a lot of activities and include content oneself, and being always available to support in case of challenges.Same for the reporting. Pros: + Great support + Easy start + standardized Risk Management solution having a lot of use cases ready + Easy workflow functionality + No big effort at the beginning but continuous effort over time due to step-by-step content roll-out Cons: - Due to standardization limitation to changes, thus standard Compliance task (eg SOX) need to follow the well developed functions available (processes follow tool) - As there is usually a multi step approach for including content from the start, one needs to keep track with implementing and not stop in the middle of activities due to longer time-frame (no big bang with a time consuming project at start) - As an US based company not yet having data center in EU region which limits the scope of functions to be implemented for an European company

Taylor has been amazing Taylor has been amazing. I feel like we are fulfilling what was on our wish list with LogicManager. She has been responsive to our new ideas even when they come fast and furious. Whenever my team has been stuck, she provides solutions. When we come up with new ideas, she makes great suggestions. Thank you Taylor.

Program advancement Shreya is instrumental in moving our vendor program forward. She has spent many hours supporting our questions and needs in efforts to streamline processes with our SMEs. Shreya has built a partnership with my team that has been productive, meaningful, and effective. Thank you!