Outstanding Customer Care Daniel Chu and his team have always been very responsive and helpful to any questions or queries we've had. I cannot fault their expertise, their willingness to help with any questions or queries. We have experienced exceptional Customer Care to-date

Works great for our growing EdTech company. My account specialists and the whole team at LogicManager has been nothing but polite, courteous, and quick with the turn around on my requests. As a service, it's perfect for our growing edtech startup and has made my life 100 times easier by helping me track data and contractors.

Strong GRC Solution with great customer support... LogicManager is a top tier integrated solution that adds a ton of value to ERM. They provide a lot of flexibility with automating existing workflows/processes and their dedicated Advisory Analyst are always there to help. Their Advisory Analysts also do a fantastic job with guiding you through implementation and suggesting ways to improve your overall program. Definitely recommend!

Logic Manager provides excellent functionality and customer support! It's been a pleasure to work with Taylor and Sheila from Logic Manager. Taylor is my primary contact person and she is very helpful and responsive to all of my questions. She has gone over and beyond to incorporate functionality per my requested requirements. Both Taylor and Sheila are very knowlegeable about the functionality of Logic Manager. This knowlege enables them to provide excellent customer support and service. I'm very excited about the progress that has been made to incorporate requested functionality into Logic Manager within the last 6 months and look forward to working with Logic Manager to continue to mature and automate our Risk Management program.

First year with LogicManager We implemented LogicManager one year ago to manage all our IT Compliance related activities more efficiently. For this we decided on a step-by-step approach to include one area after the other, starting with the internal and external frameworks we need to comply to. Additionally then including more workflow/assignment based activities. One year later we already achieved a lot, but still have areas to include. For this a great support team is available, usually providing feedback or creating structures in the solution within several days. LogicManagers approach is to enable the customer to set up a lot of activities and include content oneself, and being always available to support in case of challenges.Same for the reporting. Pros: + Great support + Easy start + standardized Risk Management solution having a lot of use cases ready + Easy workflow functionality + No big effort at the beginning but continuous effort over time due to step-by-step content roll-out Cons: - Due to standardization limitation to changes, thus standard Compliance task (eg SOX) need to follow the well developed functions available (processes follow tool) - As there is usually a multi step approach for including content from the start, one needs to keep track with implementing and not stop in the middle of activities due to longer time-frame (no big bang with a time consuming project at start) - As an US based company not yet having data center in EU region which limits the scope of functions to be implemented for an European company