Stuart Browy
GBLoginManager - one of the best on the market!… When we started looking and vetting a risk management software to rollout for our Risk Management process Logic Manager was the best we saw. After using it for the past 6 months, it lives up to the rating! The 2 Analysts that we were assigned (Courtney and Annie) are fantastic and no matter how many times we pester them, they have helped and made this whole process a lot easier. I have recommended LogicManager to other Security Officers and will continue to do so.
Anjna Valenzuela
GBProgram advancement Shreya is instrumental in moving our vendor program forward. She has spent many hours supporting our questions and needs in efforts to streamline processes with our SMEs. Shreya has built a partnership with my team that has been productive, meaningful, and effective. Thank you!
Micki Myers
GBEntered. Our reps are usually prepared for weekly meetings with their To Do's finished and ready for the additional that we give them. Have been very receptive for additional responsibilities we want to add to the tool and finding a place in the tool to make it work. Always willing to answer our questions. Implementation is on target.
Niko
DEFirst year with LogicManager We implemented LogicManager one year ago to manage all our IT Compliance related activities more efficiently. For this we decided on a step-by-step approach to include one area after the other, starting with the internal and external frameworks we need to comply to. Additionally then including more workflow/assignment based activities. One year later we already achieved a lot, but still have areas to include. For this a great support team is available, usually providing feedback or creating structures in the solution within several days. LogicManagers approach is to enable the customer to set up a lot of activities and include content oneself, and being always available to support in case of challenges.Same for the reporting. Pros: + Great support + Easy start + standardized Risk Management solution having a lot of use cases ready + Easy workflow functionality + No big effort at the beginning but continuous effort over time due to step-by-step content roll-out Cons: - Due to standardization limitation to changes, thus standard Compliance task (eg SOX) need to follow the well developed functions available (processes follow tool) - As there is usually a multi step approach for including content from the start, one needs to keep track with implementing and not stop in the middle of activities due to longer time-frame (no big bang with a time consuming project at start) - As an US based company not yet having data center in EU region which limits the scope of functions to be implemented for an European company
David H
GBUnmatched Customer Support and Feature Rich Products! The product is excellent, the customer service is unmatched, and they really listen and react to customer feedback. They are truly one of the best vendors I have ever worked with.