Great service and tool The ability to customize the tool to your needs and having your own analyst that understands your operations, has been one of the best vendor experiences. Online training tools could use some more enhancements to assist self taught users, but overall I would recommend this tool. My analyst has been hands and I've pulled him in several directions.

Unmatched Customer Support and Feature Rich Products! The product is excellent, the customer service is unmatched, and they really listen and react to customer feedback. They are truly one of the best vendors I have ever worked with.

Molds to your needs! Logic Manager has the ability to be molded to the needs of its users. We have requested changes and workflow methods. Our Service rep is a hands on kind of guy. Quick to response and always finds a solution. Great product that offers a wide range of tools.

Easy to use, excellent support For someone like myself who has not heard or used LogicManager, I can say the system is easy to learn and to use. In addition, the support provided by the team is second to none - thank you for your patience in helping the organisation and I along our risk management journey

First year with LogicManager We implemented LogicManager one year ago to manage all our IT Compliance related activities more efficiently. For this we decided on a step-by-step approach to include one area after the other, starting with the internal and external frameworks we need to comply to. Additionally then including more workflow/assignment based activities. One year later we already achieved a lot, but still have areas to include. For this a great support team is available, usually providing feedback or creating structures in the solution within several days. LogicManagers approach is to enable the customer to set up a lot of activities and include content oneself, and being always available to support in case of challenges.Same for the reporting. Pros: + Great support + Easy start + standardized Risk Management solution having a lot of use cases ready + Easy workflow functionality + No big effort at the beginning but continuous effort over time due to step-by-step content roll-out Cons: - Due to standardization limitation to changes, thus standard Compliance task (eg SOX) need to follow the well developed functions available (processes follow tool) - As there is usually a multi step approach for including content from the start, one needs to keep track with implementing and not stop in the middle of activities due to longer time-frame (no big bang with a time consuming project at start) - As an US based company not yet having data center in EU region which limits the scope of functions to be implemented for an European company