Outstanding Customer Care Daniel Chu and his team have always been very responsive and helpful to any questions or queries we've had. I cannot fault their expertise, their willingness to help with any questions or queries. We have experienced exceptional Customer Care to-date

Molds to your needs! Logic Manager has the ability to be molded to the needs of its users. We have requested changes and workflow methods. Our Service rep is a hands on kind of guy. Quick to response and always finds a solution. Great product that offers a wide range of tools.

First year with LogicManager We implemented LogicManager one year ago to manage all our IT Compliance related activities more efficiently. For this we decided on a step-by-step approach to include one area after the other, starting with the internal and external frameworks we need to comply to. Additionally then including more workflow/assignment based activities. One year later we already achieved a lot, but still have areas to include. For this a great support team is available, usually providing feedback or creating structures in the solution within several days. LogicManagers approach is to enable the customer to set up a lot of activities and include content oneself, and being always available to support in case of challenges.Same for the reporting. Pros: + Great support + Easy start + standardized Risk Management solution having a lot of use cases ready + Easy workflow functionality + No big effort at the beginning but continuous effort over time due to step-by-step content roll-out Cons: - Due to standardization limitation to changes, thus standard Compliance task (eg SOX) need to follow the well developed functions available (processes follow tool) - As there is usually a multi step approach for including content from the start, one needs to keep track with implementing and not stop in the middle of activities due to longer time-frame (no big bang with a time consuming project at start) - As an US based company not yet having data center in EU region which limits the scope of functions to be implemented for an European company

Flexibiliity LogicManager is a built with flexibility in mind which allows clients to adapt the application to their needs and processes while keeping a good standard. Its also very user friendly, very powerful tool and the team of analysts supporting the clients are very professional and dedicated. Looking forward to expand the use of LogicManager.

Entered. Our reps are usually prepared for weekly meetings with their To Do's finished and ready for the additional that we give them. Have been very receptive for additional responsibilities we want to add to the tool and finding a place in the tool to make it work. Always willing to answer our questions. Implementation is on target.