I am using you probably like what 5-6… I am using you probably like what 5-6 years , I was happy with you before Charles , when I tell him about my problem , he is all about talking not working, it is annoying to log in every time and hear about money or what I should buy or pay, the guys before did not do it every time but when there was time to renew my utilities program and they did ask me on the end when they fixed my computer. And it annoys me mainly because when I asked if I should renew my antivirus you said NO because I have YOU , so make up your mind what do you tell your customers because I have a very good memory . How I should renew utilities for next year if I feel like you changed and I do not trust you anymore , I feel every time I need to use you because I know what to expect , and it is not what I was used to before , so I am changing my review after so many years . Customers do not want to hear the moment they log in what to buy or where to spend their money especially when they have a problem or want to fix something .The review I will change if you change too . I am grateful for the previous years , but now I am unhappy with you . Please stop making your customer feel like when I do not buy something you will not fix my computer . It is beginning of March and I bought your service for all year 2024. Whether I still will use your service in 2025 it depends only on you. Thank you

The technicians were most helpful and… The technicians were most helpful and were willing to work with me concerning finance issues. As a senior citizen, I highly recommend these folks. They help and do not talk down to you. They are professional yet caring folks and really help customers.

Sending scans through email I had been having problems attaching my scans to be sent through email on my PC. My PC Utilities tech analyzed my problem - I had my email configured incorrectly through a mail app. They set everything up in Outlook and now it works perfect! I highly recommend them!

The ease with which we were able to get… The ease with which we were able to get to work on the problem and the clarity of the dialog over the chat line made this as stress free as I could imagine

people got on to fixing my problem… people got on to fixing my problem right away.